KANSAS CITY, MO - General Service Technician

Automotive Maintenance Technician

To provide safe, quality automotive maintenance, diagnosis, and repair to customer vehicles

Essential duties include:

• Pulling customer vehicles in and out of the shop
• Completing oil/lube services as well as maintenance lamp resets, gathering specs, and acquiring appropriate repair info as needed
• Completing proper/appropriate vehicle inspection and accurately measuring, recording, and reporting findings on the RO as well as acquiring specs and other info to support findings
• Performing tire replacement and repair services
• Working with and resetting TPMS systems
• Replacing wipers and light bulbs
• Using automotive lift equipment in a safe manner
• Cleaning, stocking, and maintaining work area
• Following checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas
• Performing wheel alignment service
• Embracing Purcell's culture of safety and performing all jobs in a safe manner
• Protecting company assets
• Regular attendance in accordance with assigned schedule
• Ability to perform physical requirements as listed in job description
• Other essential and non-essential duties, as assigned by management

Requirements include:

• Minimum Education: High School
• Minimum Job-Specific Experience: 1-2 years
• Management Experience: N/A
• Driver's License Required: Yes
• Other Job-Specific Licenses or Certifications Required: Tire Industry Association ATS certification, ASE certifications, vendor-provided training

Required knowledge, skills, and abilities (KSA's) include:

• Job-Specific KSA's:
• Tire & Automotive Industry Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets. Mastery of all major automotive emissions, engine management, and electrical systems
• Mechanical Knowledge of automotive vehicles and tools, including their repair, and maintenance.
• Customer Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Repairing Repairing machines or systems using the needed tools.
• Troubleshooting Determining causes of operating errors and deciding what to do about it.
• Tools & Technology KSA's:
• Equipment Selection Determining the kind of tools and equipment needed to do a job.
• Phone Systems Ability to operate phone systems for the effective communication of information to interested parties
• Cognitive KSA's:
• Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Service Orientation Actively looking for ways to help people.
• Communication KSA's:
• English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Writing & Speaking Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.

Purcell Tire and Service Centers