AI Program Manager

Role Description

Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• Taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• Making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• Designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
• Building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous, it's also consistent.

We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

The AI SDR program books sales meetings with AI - inbound and outbound, across four regions, in multiple languages. The program needs an owner: someone who sets its direction, drives its results, and proves its ROI. This is a program leadership role, not an engineering one.

• Two dedicated AI ops experts build and run the platform.
• You decide what it does, why, and for whom.
• Understand AI agents well enough to direct the people building them.
• Experiment by default: test new AI tools, run scoped POCs, and keep what works.
• Own the program, its direction, its results, its pipeline number.

Qualifications

• You've run programs with a number attached.
• Demand gen, SDR/BDR, growth, or GTM programs where you owned the outcome and defended the metric.
• You've operated AI workflows in production.
• ROI fluency: you can build a cost-per-outcome model and explain it.
• You diagnose team problems at the source.
• SDRs, AEs, and their leaders are your users.
• The buyer's point of view: outreach must be worth their time.
• Enough technical depth to be dangerous.
• Global comfort: four regions, several languages, overlap with US hours.

Requirements

• Hands-on LLM tooling beyond vendor UIs (Claude Code, MCP, custom agents).
• Experience in or working with SDR/BDR and demand gen function in B2B SaaS.

Benefits

• A great deal of freedom and trust; no corporate rules or long approval processes.
• Defined values and key behaviors embedded in processes like recruitment and performance review.
• Flexible working hours to accommodate your working style.
• Virtual-first work with several Bloomreach Hubs available across three continents.
• Company events to experience the global spirit of the company.
• Support for volunteering activities - 5 paid days off to volunteer.
• People Development Program with workshops run by experts.
• Access to a communication coach for work-related challenges.
• $1,500 professional education budget annually.
• Employee Assistance Program with counselors for non-work-related challenges.
• Subscription to Calm - sleep and meditation app.
• ‘DisConnect’ days for additional time off each quarter.
• Facilitation of sports, yoga, and meditation opportunities.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.
• Restricted Stock Units or Stock Options based on role, seniority, and location.
• Participation in the company's success through performance bonus.
• Employee referral bonus of up to $3,000.
• Celebration of work anniversaries - Bloomversaries.