Senior AI Program Manager, Talent

Role Description

Zillow's Talent Enablement team is building the infrastructure for smarter, more personalized employee experiences. We're partnering across the Talent organization to identify where AI can create real, lasting impact in how we hire, develop, and support our people.

We're looking for an AI Program Manager who can bridge Talent's biggest workflow challenges with what's practical and buildable with today's AI tools. You're someone who can identify a high-value problem, scope a solution, and put a working prototype in front of stakeholders — without waiting on an engineering team to get started.

This isn't a traditional PM role or an engineering role. It lives in the space between: someone with a working knowledge of Talent processes and enough AI fluency to build, test, and iterate quickly.

What you'll do:

• Partner with Talent teams to identify and prioritize AI opportunities that address real workflow pain points.
• Build working AI prototypes using LLM APIs, prompt engineering, and workflow automation tools.
• Develop a working understanding of Talent's data landscape and processes.
• Translate validated prototypes into clear product requirements.
• Participate in technical design discussions.
• Contribute to evaluating AI tools, platforms, and vendors.
• Help develop playbooks, prompting guides, and workflow templates.
• Support Talent team members in building AI fluency.
• Ensure AI solutions are designed with data privacy, security, and fairness in mind.
• Contribute to tracking and reporting on AI tool adoption, engagement, and business outcomes.

Qualifications

• 5–8 years of experience in product management, applied AI, HR technology, or a closely related field.
• Hands-on experience building with AI: using LLM APIs, prompt engineering, and workflow automation tools.
• Familiarity with agentic frameworks (e.g., LangChain, CrewAI) is a meaningful advantage.
• Experience taking a solution from concept through to deployment.
• Working knowledge of core Talent processes — Talent Acquisition, Talent Management, Compensation, Talent Operations.
• Comfort with data: ability to query a dataset and read analytics.
• Familiarity with HR technology platforms such as Workday or Eightfold is a plus.
• Strong communication skills to explain AI capabilities clearly to non-technical Talent leaders.
• Ability to manage ambiguity and execute in a fast-moving environment.

Requirements

• Ability to identify high-value problems and scope solutions.
• Experience in bridging Talent's needs with engineering capabilities.
• Proficiency in building, testing, and iterating AI solutions quickly.

Benefits

• Competitive base salary.
• Eligible for equity awards based on factors such as experience, performance, and location.
• Employees will not be paid below the salary threshold for exempt employees in their state.

Company Description

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing, and renting with greater ease and confidence.

Zillow is honored to be recognized among the best workplaces in the country, including:

• FORTUNE 100 Best Companies to Work For® in 2025.
• PEOPLE Companies That Care® 2025.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees.