Field Service Technician

Role Description

The Field Technical Engineer for the Flexibles Division is one of the main technical contacts between the customers’ production teams and TOPPAN. This position is responsible for qualification and technical service activity at assigned accounts. This position works closely with the Account Development team, who are constantly iterating, solving problems, and working together to develop packaging solutions that are cost-effective, product-safety compliant, more sustainable, and satisfy customers’ needs.

• Work closely with the Commercial Team and Account Development Team to identify and successfully commercialize flexible packaging opportunities at targeted accounts.
• Support customer trials as needed to qualify new flexible packaging structures, drive cost savings, and improve product performance.
• Help to translate customer requirements to TOPPAN Technical personnel to build specifications and develop manufacturing instructions for our materials.
• Define project success criteria, draw conclusions based on data and experience, make technical recommendations, and manage projects. Projects are often fast-paced and have high visibility.
• Provide routine technical service activity by visiting key accounts and spending time on their production floors to build relationships and optimize their processes related to our film use.
• Building and maintaining strong operational and maintenance department customer relations, as well as building relationships at all levels of the customer organization.
• Respond to customer demands with verbal, written and in-person support when challenges arise for the customer, particularly involving material that has been placed into quarantine by the customer.
• Work directly with the customer as needed to determine if acceptable operating conditions can be identified to allow the customer to consume the quarantined material while maintaining standard quality levels for their customers.
• Preparing written call reports for all customer visits that are accurate, professional, and informative, and that distinguish between internal confidential information for internal circulation only, and sanitized information that can be shared with the customer as necessary.
• Learn all aspects of packaging equipment used by our customers via training by OEM suppliers and industry experts, and by attending trade shows and building relationships with equipment vendors to allow proper support for our customers.
• Become the “TOPPAN Expert” for operation and optimization of this packaging equipment.
• Travel domestically and internationally to manufacturing plants, suppliers, customers, conferences, and other innovation partners.
• Maintain complete and accurate work records and call reports.
• This is a progression position and level will be based on candidate experience and business needs.
• This is a remote position located in the EST or CST time zone.

Qualifications

• Knowledge of, or experience on equipment used in food packaging, retail confection, bakery, snack, coffee, frozen food, beverage, hot fill, retort, portion control lidding, perimeter of the store, or personal care markets is a must.
• Solid mechanical, hands-on abilities, and an understanding of the interaction of equipment components.
• General understanding of the materials used in our flexible packaging products.
• 5+ years in Flexible Packaging equipment service or technical support, including maintenance or operation of the equipment used for forming packages.
• Knowledge of numerous varieties of equipment is key.

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options.
• 401(k) retirement plan with company match.
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services.
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family.
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance.
• Tuition reimbursement.