Customer Service Representative

Customer Service Representative In Consumer Small Business Credit Card Wells Fargo is seeking a Customer Service Representative in Consumer Small Business Credit card. In this role, you will support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment. Interact with customer service team and perform moderately complex customer support tasks. Manage risk by following all policies and procedures and staying abreast of changes to them. Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed. Receive direction from customer service supervisor and escalate non-routine questions. Required Qualifications: 1+ year of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management. Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues. Ability to navigate multiple computer systems, applications, and utilize search tools to find information. Excellent verbal, written, and interpersonal communication skills Ability to negotiate, influence, and collaborate to build successful relationships. Knowledge and understanding of credit card products, policies, and procedures; within a call center environment. Ability to work effectively in structured but flexible, adaptable and changing, call center environment. Good analytical skills with high attention to detail and accuracy. Wells Fargo Consumer Lending Portal/Open Text experience Systems of Record: BSC and CIV Call Center/Phone experience Job Expectations: Must be able to attend full duration of required training period Training schedule: Monday - Friday Your regular work schedule will be based on business need and may include working some weekends and some holidays Must work on-site at the location posted Ability to work additional hours as needed Pay Range: $19.71 - $25.00 Benefits: Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.