Field Support Engineer

Job Title: Field Support Engineer
Work Location & Reporting Address: Richardson, TX 75082 (Hybrid)
Vendor Rate: $18/hr
Contract duration: 6 months
Interview Process (Is face to face required?): Video interviews

Job Details:
Minimum years of experience required: 0-2 years
Certification needed: No

Must Have Skills: Ethernet, Layer 1 and Layer 2 technologies, Fiber Design

Detailed Job Description:
Preferred Qualifications:
• Basic understanding of TCP/IP, DNS, DHCP, VLANs, subnetting, NAT, and common ports/protocols.
• Familiarity with switching and routing fundamentals.
• Troubleshooting experience with wired and wireless connectivity.
• Basic knowledge of firewall concepts and VPN fundamentals.

Responsibilities include but not limited to:
• Provide centralized L1 operational support for Quantum Fiber service delivery by assisting field technicians and internal teams via multiple contact channels, ensuring timely progression of customer service orders.
• Support service restoration and provisioning activities by performing or guiding tasks such as ONT changes, activations, and service provisioning, and validating completion criteria to restore customer services.
• Maintain accurate facilities, network mapping, and logical inventory across copper and fiber service areas by implementing mapping/inventory updates, correcting discrepancies/out-of-sync conditions, and ensuring systems of record reflect network reality.
• Triage and resolve order fallouts by identifying blockers,
• Trouble-shoot issues, document process, review checklists, and develop reference implementations
• Understand the existing system and processes to document
• In addition to the above, based on the area of work like application development, infra support, cyber support, Microsoft office, service now, associated areas of responsibility will apply

Disclaimer: Diverse Lynx LLC is an Equal Opportunity Employer. All applicants and employees are evaluated without discrimination, based solely on their qualifications, ability, competence and performance. This email and its attachments may contain confidential or proprietary information and is intended only for the recipient(s). If you received this message in error, please disregard it and notify the sender. If you no longer wish to receive our communications, you may unsubscribe at any time.
Security Notice : Our official website is We do not operate or authorize any other websites representing Diverse Lynx LLC.