Public Safety Telecommunicator

Public Safety Telecommunicator

We're looking for a Public Safety Telecommunicator to join the Kingman Fire Department Communications Center. This position serves as the first point of contact during emergencies by answering 9-1-1 and non-emergency calls, gathering critical information, and dispatching police, fire, and medical units. The telecommunicator uses strong communication skills and sound judgment to help protect lives and property within the community.

This position works in a fast-paced, high-volume communications center that operates 24 hours a day, seven days a week. It reports to the Communications Center Supervisor and Communications Center Manager.

If you are looking for a stable, meaningful career where your work directly impacts the safety and well-being of the community every day, this is the job for you. The ideal candidate is dependable, calm under pressure, and takes pride in providing exceptional service. You value teamwork, accuracy, and professionalism while maintaining composure in high-stress situations.

Education: High school diploma or GED equivalent, including coursework in office or administrative fields.

Experience:

• Experience working in a fast-paced environment with multiple priorities.
• Experience providing customer service and responding to public inquiries.
• Computer proficiency, including Microsoft Windows.

Typing: Minimum of 3063 keystrokes per hour.

Licenses and Certifications:

• Valid Arizona Driver License or ability to obtain one prior to employment.
• Ability to obtain and maintain the following certifications within required training timelines:
• Arizona Criminal Justice Information System (ACJIS) – within six (6) months of hire.
• Emergency Medical Dispatch (EMD) – within six (6) months of hire.
• Cardiopulmonary Resuscitation (CPR) – within six (6) months of hire.
• Public Safety Telecommunicator – within one (1) year of hire.
• NIMS ICS-100, ICS-200, ICS-700, and ICS-800 – within one (1) year of hire.
• Completion of a dispatch orientation and sit-along session of at least two hours in duration.
• Any combination of education, experience, and training that provides the knowledge and abilities necessary to perform the work may be considered.

Dispatch and Coordination (40%): Operate multi-channel radio systems and telephones to dispatch police, fire, and medical units. Communicate clearly and concisely, relay critical information, and monitor unit status throughout each call.

Call Taking and Assessment (30%): Receive and evaluate 9-1-1 and non-emergency calls for service. Obtain essential details, determine the nature and urgency of incidents, and prioritize responses based on established protocols.

Technology and Recordkeeping (15%): Enter, retrieve, and verify information using the Computer Aided Dispatch (CAD) system, Arizona Criminal Justice Information System (ACJIS), and National Crime Information Center (NCIC). Maintain accurate logs, reports, and records while safeguarding confidential information.

Emergency Medical Assistance (10%): Provide emergency medical instructions using approved Emergency Medical Dispatch (EMD) protocols until responders arrive on scene.

Training and Support (5%): Assist in the instruction and mentoring of new dispatchers as assigned. Participate in meetings, training sessions, and community events, and assist with troubleshooting and testing communications systems.

Work is performed in a fast-paced, high-volume, 24-hour/7-day-per-week emergency communications center operation setting. May be required to sit or stand for extended periods of time. Rotating shifts that include nights, weekends, holidays, and overtime may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See Physical Demands.

It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness.

All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities.