Veterinary Client Service Rep (CSR)

About You You have a positive attitude, love animals, and a desire to grow your career in the Veterinary Industry. Benefits Competitive Compensation Package Health, dental, & vision insurance Work-Life Balance Paid Time Off Robust veterinary service discounts for your pets Complimentary Wellness Plans for your pets Generous referral program Compensation $15.75-$18/hour, based on experience Job Type Full-time Location Remote: No Requirements Physical Effort Frequently position self and move about the reception area to file, use office machinery such as fax machines and computer, and assist clients with merchandise Frequently transports inventory to stock shelves. Frequently handling 30 pounds and occasionally handling 50 pounds Often transports patients to weigh on scales Perform general physical activities that require bending, standing, stooping, moving from room to room, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms Work Environment While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases. Skills and Knowledge Possession of strong organizational skills Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patient’s condition, and compiling and submitting data on patients treated Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests and file veterinary medical reports according to alphanumeric or subject matter headings Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Ability to work independently on assigned tasks as well as to accept direction on given assignments Knowledge of computers and relevant software applications including GSuite Essential Functions Professionally administer all phone calls - answering client inquiries in a prompt and friendly manner, scheduling appointments, and recording messages Requires strong communication and client service skills. Considerable tact and diplomacy is required. Ability to greet clients in a professional, friendly, hospitable manner - check clients in and discharge patients. Personal contacts are with pet owners affected by a variety of problems, visitors and other healthcare team members. Must accurately relay owner’s account of the medical complaint(s) of the pet(s) involved to the healthcare team member who will be involved in treating the patient(s) Frequently required to communicate with clients, team members and associates. Must be able to exchange accurate information Collect client fees, post and record payments, make change, process credit card transactions and run end of day transactions Input data into computer software system Open and close practice Perform a variety of clerical duties, mailings, cleaning, organizing reception area, type memos, correspondence, reports, and other documents Ability to multitask Regular attendance and timeliness are an essential function in order to fulfill the requirements of this position #J-18808-Ljbffr AHP - NEVADA LLC