Technical Account Manager - Parcel Automation

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The Technical Account Manager (TAM) serves as the primary technical and commercial point of contact for customers throughout the lifecycle of parcel automation and material handling solutions, from pre-sales engagement and solution development through deployment, ongoing support, and account expansion. As a trusted advisor and subject matter expert in automated parcel sortation systems and material handling equipment (MHE), the TAM provides strategic technical guidance, aligns solutions with customer operational goals, and identifies opportunities for system optimization, modernization, and growth. This role is responsible for fostering strong customer relationships, ensuring successful solution adoption, and supporting business development efforts that drive customer satisfaction, retention, and revenue growth. The ideal candidate has experience in technical account management, sales engineering, parcel automation, system integration, or material handling environments, with a proven ability to translate complex operational requirements into value-driven solutions in a customer-facing role.

Your Role in Our Team

• Serve as the primary technical advisor and trusted point of contact for strategic customer accounts, providing expertise on parcel sortation systems while developing and maintaining strong, long-term relationships with key stakeholders.
• Conduct regular business reviews and system performance assessments, analyzing key performance indicators (KPIs) such as throughput, read rates, mis-sort rates, system availability, and downtime to identify optimization opportunities and drive continuous improvement.
• Partner with customer engineering and operations teams to develop recommendations for system optimization, preventive maintenance, equipment upgrades, retrofits, software enhancements, and future expansion initiatives that improve operational performance.
• Drive customer satisfaction, retention, and account growth through proactive engagement, value-based consulting, issue resolution, and the identification of opportunities that align with customers' operational and business objectives.
• Support sales engineering and business development activities by collaborating with internal stakeholders to identify customer requirements, evaluate operational constraints, review system designs, and deliver technical presentations, demonstrations, and solution workshops.
• Assist in the development of technical proposals and business cases, including responses to RFPs/RFIs, solution recommendations, ROI analyses, modernization plans, system integrations, service agreements, and technology upgrade opportunities.
• Act as a cross-functional liaison and customer advocate, translating complex operational requirements into clear technical specifications for internal engineering, project delivery, and support teams while managing escalations and ensuring effective issue resolution.
• Monitor emerging industry trends and technologies such as automation, AMR/AGV integration, vision-based sorting, and AI-driven solutions, while supporting commissioning activities, site acceptance testing, and system performance validation to ensure successful customer outcomes.

Your Profile

• Exceptional verbal and written communication skills, with the ability to effectively present technical and business information to customers, stakeholders, and executive leadership.
• Strong relationship-building and customer service skills, with a proven ability to establish trust, influence decision-making, and resolve issues professionally.
• Demonstrated ability to manage multiple priorities, balance competing deadlines, and deliver results in a fast-paced environment.
• Proven experience collaborating with cross-functional teams, including engineering, operations, sales, and project management, to achieve customer and business objectives.
• Strong technical troubleshooting, systems analysis, and problem-solving capabilities, with the ability to identify root causes and implement effective solutions.
• Financial and commercial acumen, including experience evaluating business opportunities, developing ROI-driven recommendations, and identifying growth initiatives through data and performance analysis.
• Strong negotiation, influencing, and conflict resolution skills, with the ability to navigate complex customer situations and drive successful outcomes.
• Commitment to continuous learning and adaptability, with the ability to obtain and maintain USPS security clearance within three months of hire.

Education and Experience Qualifications

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, Industrial Automation, or equivalent practical experience.
• Minimum 5+ years of professional experience in technical account management, sales engineering, systems integration, or field engineering within the parcel and/or postal automation industries.
• Demonstrated deep domain knowledge of high-speed parcel sortation technologies (e.g., singulation, cross-belt, shoe sorters, tilt-tray, pocket sorters, conveyor systems).
• Working knowledge of data capture technology: vision systems, 1D/2D barcode scanners, dimensioners (DWS), and weight-in-motion scales.

Additional Requirements

• Ability to travel domestically and internationally, a minimum of 25%, as required by business needs.
• Must possess, or be able to obtain and maintain, all required travel documentation, including a valid passport where international travel is necessary.
• Must be able to lawfully enter and exit the United States and other countries required for business travel.
• Must not have any legal or regulatory restrictions that would prevent the issuance, renewal, or use of required travel documents, or otherwise limit the ability to fulfill the travel requirements of the role.

Eligible applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas for this position.

Apply now and join our team!

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If you have any questions or technical problems, please send us an e-mail to View email address on us.fitly.work . Judith Lascano is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.

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