Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Technical Account Manager

Full-time

Benchling

We are rebuilding biotech for the AI era.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

ROLE OVERVIEW

Benchling is building a world-class Customer Experience organization to drive the adoption of our platform across our rapidly growing customer base. The Technical Account Manager (TAM) plays a key role within the Optimization Services organization through directly supporting our customers as they leverage Benchling to transform how their research teams work together, post-go-live.

This role is based in San Francisco and will serve as the primary TAM supporting Benchling’s customer base, with an emphasis on enterprise life science accounts. The successful candidate will bring existing Benchling product expertise and the ability to quickly take ownership of an established book of business, including accounts with complex, multi-workstream Success Packages.

The TAM works closely with Customer Success, Professional Services, and Support, in order to deliver a high quality, proactive Benchling experience for our customers. This role requires strong scientific acumen, project management skills, the ability to build trust with stakeholders ranging from bench scientists to heads of R&D and IT leadership.

You will collaborate closely with internal and external teams to influence best practices and direction of the customers’ post-go-live experience. You will be responsible for liaising with key customer stakeholders to optimize their Benchling experience and be the point person for escalation management. You will be responsible for delivering on the commitments of Optimization Services within the Benchling Success Packages and delivery of commitments will include maintaining the client relationship and Benchling instance via regularly scheduled meetings and check-ins. You will also be responsible for advising, proactively selecting, and executing on Optimization Services Accelerators, fixed scope, short-duration, “sprint-based” projects that enhance specific aspects of the customer Benchling tenant and configuration.

RESPONSIBILITIES

  • Develop and maintain deep relationships with our customers, including scientists, heads of research, IT managers, and other stakeholders.

  • Act as the main point of contact for Success Package delivery post-go-live; manage multiple accounts simultaneously with minimal oversight

  • Proactively partner with customers, CX stakeholders and sales to optimize customers Benchling’s instance to ensure success, engagement, and influence expansion outcomes.

  • Proactively identify, communicate, and mitigate potential risks and issues that could impact customer success (budget, scope, product gaps, adoption)

  • Lead and execute projects and assignments as needed, including configuration and maintenance of customer Benchling tenant, dedicated follow up tasks, process documentation, new product area enablement, and delivery of project accelerators

  • Proactively maintain and grow product knowledge, services delivery knowledge, and offerings to best support our customers.

  • Develop and manage project plans for customer engagements, including defining scope, timelines, milestones, and deliverables for Optimization Services Accelerators.

 

QUALIFICATIONS

  • 2+ Years active Benchling experience required – candidates must demonstrate hands-on familiarity with Benchling and the ability to independently lead customer-facing Benchling engagements.

  • BS or M.Sc . in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field, required.

  • Experience in a lab or research setting; ability to empathize with scientists and can quickly understand complicated scientific concepts.

  • Skilled in internal business systems and project management tools, including LucidChart, Smartsheets, Jira, Certinia, etc.

  • Strong written and verbal communication skills; you are an excellent presenter and can quickly connect with a range of industry stakeholders, including scientists, project leads, and executives leadership.

  • Autonomous and proactive; outstanding self-starter approach with the ability to be successful in a high-growth environment.

  • Curious, creative, and tenacious; you are an advocate for customers and roll up your sleeves to help get a problem solved or a customer on-boarded. 

BONUS IF YOU HAVE

  • Technical experience with SQL, API integration, Python, etc.

  • Familiarity with GxP or validated environment requirements

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday)

#LI-Hybrid

#BI-Hybrid
#JF-1

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Technical Account Manager in Remote vacancy
  •  ...Field: SalesJob Number: 192448Eligible for remote: YesApply: Account Manager - Data Center Interconnect SolutionsLocation: Houston, Texas...  ...computing, and next-generation data center infrastructure.As a Technical Account Manager, you will serve as the trusted technical and... 
    Suggested
    Remote work
    Visa sponsorship
    Work visa
    Relocation package
    Flexible hours

    Molex

    Houston, TX
    1 day ago
  • $130k - $160k

     ...streamers around the world while gaining meaningful experience across a variety of disciplines.About the Team We are Roku’s Technical Account Management team for advertising publisher partnerships, owning integration health end-to-end—from onboarding through mature... 
    Suggested
    Work at office
    Local area
    Remote work
    Monday to Thursday
    Flexible hours

    Roku

    Santa Monica, CA
    5 days ago
  •  ...in execution and impactThe RoleThis is a technical role in a fast-paced environment that...  ...strategic customers with little direction.Manage and monitor support interactions, serving...  ...and incident response, working with the account team, technical support, operations and... 
    Suggested
    Full time
    Temporary work
    Remote work

    Proofpoint

    Maryland
    2 days ago
  •  ...impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.As a Sr Technical Account Manager in Omaha, NE or Norcross, GA, you will join a diverse, passionate team, dedicated to powering the world’s payments... 
    Suggested
    Full time
    Work at office
    Local area
    Remote work
    Worldwide

    ACI Worldwide

    Omaha, NE
    5 days ago
  • $141k - $206.9k

     ...and London as our HQ, we’re shaping the future of fintech - and we’re just getting started.Job description:In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their... 
    Suggested
    Work at office
    3 days per week

    Checkout.com

    New York, NY
    5 days ago
  • OverviewJob PurposeIntercontinental Exchange (ICE) presents a unique opportunity for a full-time Associate Technical Account Manager (TAM) to join the Houston team, responsible for supporting Americas new and existing WEBICE customers, FCMs and middle / back-office users... 
    Full time
    Work experience placement
    Work at office

    Black Knight Financial Services

    Houston, TX
    3 days ago
  •  ...have high standards and hold each other accountable for acting with positivity, dedication,...  ...meet Account needs.In a nutshell, any technical activity that brings value both to the...  ...used in the AccountEducate developers and managers on the value of static code analysis in... 
    Full time
    Work at office
    Remote work
    Work from home
    Worldwide
    Flexible hours

    SonarSource

    Austin, TX
    1 day ago
  • $100k - $140.5k

     ...unmatched scale, privacy, and precision. As a Technical Solutions Consultant (TS), you’ll...  ...a trusted technical advisor, owning key accounts from onboarding through expansion. You’ll...  ...drive platform value.Technical Project Management & SupportTrack customer adoption metrics... 
    Full time
    Work from home
    Flexible hours
    Night shift
    2 days per week

    LiveRamp

    Little Rock, AR
    3 days ago
  • $118.4k - $177.6k

     ...us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work...  ...Workday, and we hope to be a match for you too.About the TeamThe Technical Account Management (TAM) team provides a proactive and personalized... 
    Full time
    Work experience placement
    Work at office
    Remote work
    Home office
    Flexible hours

    Workday

    Salt Lake City, UT
    2 days ago
  •  ...Francisco, San Jose, or Bellevue office location 4 days per week; Lambda’s designated work from home day is currently Tuesday.The Technical Account Manager owns the technical health of the post-sales relationship for Lambda’s public cloud accounts, spanning AI-native startups,... 
    Contract work
    Work at office
    Local area
    Work from home
    Flexible hours

    Lambda Labs

    San Jose, CA
    1 day ago
  • $80k - $120k

    Nexxen seeks a highly motivated and experienced Technical Account Manager to ensure efficient support of our Tier 1 CTV publishers. The Technical Account Manager will ensure technical support to both the publisher and the account management teams and be the subject matter... 
    Full time

    Nexxen

    New York, NY
    5 days ago
  • $129k - $211.85k

     ...the sustainable and efficient production of feed for poultry, swine, and ruminant animals.Kerry is seeking an outstanding Technical Account Manager to represent our North American Animal Nutrition business. The successful candidate will have full sales, budget, and pipeline... 
    Full time
    Temporary work
    Work from home

    Kerry Group

    Texas
    1 day ago
  • $123k - $145k

     ...If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.Gong's Technical Account Managers are pivotal in driving customer value by providing advanced technical and strategic guidance to ensure customers maximize... 
    Remote work
    Work from home
    Flexible hours

    Gong.io

    Chicago, IL
    2 days ago
  •  ...specializing in advanced product identification, asset tracking, and technical material solutions. Its products support a wide range of...  ...a global customer base. The company is seeking a Technical Account Manager to maintain and grow sales within an assigned group of... 
    Work at office
    Remote work

    JP Workman Group

    Cleveland, OH
    1 day ago
  •  ...Technical Account ManagerAs a Technical Account Manager at Kibo, you will be the go-to technical expert for customers, guiding them through setup, troubleshooting, and optimization to ensure they get the most out of Kibo's products. You will bridge the gap between the... 
    Remote work

    Kibo

    Austin, TX
    2 days ago
  •  ...Affirm is reinventing credit with a remote-first culture. You will lead a team of Technical Account Managers (TAMs) supporting SMB merchants through the entire integration and expansion lifecycle. You will guide engineers, product teams, and business partners to ensure... 
    Remote work

    Affirm

    Sioux Falls, SD
    1 day ago
  • $105.1k - $150.1k

     ...relationships and gain actionable, real-time visibility into how, when and why their products are used. Position Summary Technical Account Management (TAM) is responsible for playing a key/critical role in realizing business value through the application of project... 
    Full time
    Temporary work
    Work at office
    Local area
    Remote work
    Monday to Friday
    Flexible hours
    Shift work

    Cardinal Health

    Austin, TX
    2 days ago
  •  ...Oasis Security is seeking a Senior Technical Account Manager to serve as the trusted technical voice for customers in the South-Central US region. This role is about partnership, acting as a bridge between Oasis and customers' technical teams to implement and derive long... 
    Remote work

    Oasis Security

    United States
    5 days ago
  • $91.46k - $156.79k

     ...Technical Account Manager - Vertical SalesHere at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next... 
    Permanent employment
    Contract work
    For contractors
    Local area
    Immediate start
    Remote work

    Siemens

    Colorado City, CO
    2 days ago
  • $85k - $120k

     ...Technical Account ManagerRedSail is committed to delivering an exceptional experience for our customers. The Technical Account Manager plays a critical role in fulfilling that commitment by serving as the dedicated operational and technical partner for assigned strategic... 
    Work experience placement
    Work at office
    Remote work
    Home office

    RedSail Technologies

    Oak Brook, IL
    4 days ago
  •  ...Technical Account ManagerWe are looking for a Technical Account Manager to join our team at Chooch, a leader in enterprise computer vision AI. This is a full-time, remote role focused on helping customers successfully deploy, manage, and grow their use of Chooch's AI Vision... 
    Full time
    Remote work

    Chooch AI

    San Mateo, CA
    2 days ago
  •  ...Technical Account ManagerAs a Technical Account Manager focused on customer deployment, you'll own the technical success of new customers from kickoff through initial production rollout and early expansion. You'll be the person customers call when they need to understand... 
    Remote work

    Cogent Security, Inc.

    San Francisco, CA
    2 days ago
  • $55k - $65k

     ...the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee...  ...business goals. Join our team as an experienced and motivated Account Manager. In this role, you will work with a dynamic team,... 
    Full time
    Work experience placement
    Work at office
    Local area
    Work from home
    Flexible hours

    TeamLogic IT

    Northridge, CA
    4 days ago
  •  ...Technical Account ManagerTechGuard Security is seeking a customer-focused and technically proficient Technical Account Manager (TAM) to join our team.The TAM serves as the primary post-sale point of contact for assigned clients, ensuring successful onboarding, implementation... 
    Work at office
    Local area
    Remote work

    TechGuard Security

    O Fallon, IL
    2 days ago
  • $88.9k - $160.1k

     ...Technical Account Manager IIAre you a dynamic security engineering professional with experience in large enterprise environments? Are you passionate about building relationships and ensuring customer success? Join Guardicore (now Akamai Enterprise Security Group)Our Security... 
    Permanent employment
    Work experience placement
    Work at office
    Remote work
    Work from home
    Worldwide
    Flexible hours

    Akamai

    Cambridge, MA
    2 days ago
  •  ...ESC has an exciting opportunity for a Technical Account Manager working remotely (Pacific time zone) to support our premier client’s retail digital video games team. The ideal candidate will have familiarity with the gaming industry and passion for delivering best-in... 
    Full time
    Contract work
    Remote work

    Educated Solutions Corp

    Seattle, WA
    1 day ago
  •  ...more! Check our Notion Candidate Handbook and our GitHub!What You Will Be Working On/Responsible ForPrepare and deliver compelling technical presentations, demos, and webinarsProviding in-depth technical expertise and tailored post-sales content based on customer... 
    Work at office
    Local area
    Remote work

    LocalStack Inc

    Boston, MA
    5 days ago
  •  ...Senior Technical Account ManagerArchera empowers organizations of all sizes to optimize their cloud costs through unique, short-term, insured...  ...OverviewArchera is looking for a Senior Technical Account Manager to serve as a trusted cloud optimization advisor to our enterprise... 
    Temporary work
    Remote work

    Archera

    Washington DC
    2 days ago
  • $110k - $165k

     ...Technical Account ManagerLocation: Remote, onshore in the USA.Salary Range: $110k to $165k.Starfish Storage is seeking an experienced Technical Account Manager to join our team. In this role, you will be responsible for managing and developing relationships with our clients... 
    Local area
    Remote work
    Flexible hours

    Cambridge Computer

    Waltham, MA
    2 days ago
  • $125k - $210k

     ...Job DescriptionDesign and implement scalable and effective technical solutions to meet business needs. Collaborate with...  ...client-facing technical roles such as Technical Implementation Manager, Technical Account Manager, Solutions Consultant, Integrations Engineer, Systems... 
    Local area
    Remote work
    Flexible hours

    Michael Page

    San Francisco, CA
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Account Manager. Be the first to apply!