Technical Account Manager

RingLeader is revolutionizing
communications -as -a -service. We are an established provider seeking great
candidates to assist the Regional Account Managers in b2b, b2c and wholesale. <\/span><\/span><\/span>
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RingLeader is looking for a Technical
Account Manager to assist the Sales team with day -to -day pre and post customer
support. This candidate will need to be organized and maintain detailed data
records to assist in several different reporting tasks. This position will be
in Fredericksburg, VA with possible hybrid work environment. <\/span><\/span><\/span>
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Requirements <\/h3>

Responsibilities: <\/span><\/span><\/span>
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• Provide business, technical, and product knowledge in support of
  pre and post sales activities to ensure customer satisfaction. <\/span><\/span><\/span>
  <\/span><\/span><\/span><\/li>
• Address product -related questions and technical challenges <\/span><\/span><\/span>
  <\/span><\/span><\/span><\/li>
• Educate clients on how existing and new product features and
  functionality work, and how it can contribute to their business growth. <\/span><\/span><\/span>
  <\/span><\/span><\/span><\/li>
• Monitor accounts to ensure the usage of products at optimal
  performance for each customer. <\/span><\/span><\/span>
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• Evaluating
  customer needs to suggest upgrades or additional features. <\/span><\/span><\/span>
  <\/span><\/span><\/span><\/li>
• Act as the middleman to support the organization to ensure
  client escalations are resolved in due time. <\/span><\/span><\/span>
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• Partner with Regional Account Managers to build relationships
  with decision makers, business contacts, and influencers. <\/span><\/span><\/span>
  <\/span><\/span><\/span><\/li>
• Providing
  reports to developers and stakeholders on product performance. <\/span><\/span><\/span>
  <\/span><\/span><\/span><\/li>
• Ensuring
  deliveries arrive on time and in a good condition. <\/span><\/span><\/span>
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• Tracking account metrics <\/span><\/span><\/span>
  <\/span><\/span><\/span><\/li><\/ul>

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  Qualifications: <\/span><\/span><\/span>
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  • A
    bachelor's degree in computer science or engineering, preferred. <\/span><\/span><\/span>
    <\/span><\/span><\/span><\/li>
  • Experience
    in technical support and sales. <\/span><\/span><\/span>
    <\/span><\/span><\/span><\/li>
  • Good
    technical and product knowledge. <\/span><\/span><\/span>
    <\/span><\/span><\/span><\/li>
  • Excellent
    communication and interpersonal skills. <\/span><\/span><\/span>
    <\/span><\/span><\/span><\/li>
  • Good
    critical thinking and problem -solving skills. <\/span><\/span><\/span>
    <\/span><\/span><\/span><\/li>
  • Working
    knowledge of sales software. <\/span><\/span><\/span>
    <\/span><\/span><\/span><\/li><\/ul>

    
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    Benefits <\/h3>

    Additional Compensation: <\/span>
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    • Commission <\/span><\/span><\/span>
      <\/span><\/span><\/li>
    • Bonuses <\/span>
      <\/span><\/span><\/span><\/li><\/ul>

      Benefits: <\/span>
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      • Health insurance <\/span><\/span><\/span>
        <\/span><\/span><\/li>
      • Dental insurance <\/span><\/span><\/span>
        <\/span><\/span><\/li>
      • Vision insurance <\/span><\/span><\/span>
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      • Retirement plan <\/span><\/span><\/span>
        <\/span><\/span><\/li>
      • Paid time off <\/span><\/span><\/span>
        <\/span><\/span><\/li>
      • Tuition reimbursement <\/span><\/span><\/span>
        <\/span><\/span><\/li><\/ul>

        
        <\/span><\/span><\/div>

        This Company Describes Its Culture
        as: <\/span><\/span><\/span>
        <\/span><\/span><\/div>

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        • Innovative - - innovative and risk -taking <\/span><\/span><\/span>
          <\/span><\/span><\/span><\/li>
        • Outcome -oriented - - results -focused
          with strong performance culture <\/span><\/span><\/span>
          <\/span><\/span><\/span><\/li>
        • Team -oriented - - cooperative and
          collaborative <\/span><\/span><\/span>
          <\/span><\/span><\/span><\/li><\/ul>

          This Job Is Ideal for Someone Who
          Is: <\/span><\/span><\/span>
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          • People -oriented - - enjoys
            interacting with people and working on group projects. <\/span><\/span><\/span>
            <\/span><\/span><\/span><\/li>
          • Achievement -oriented - - enjoys
            taking on challenges, even if they might fail. <\/span><\/span><\/span>
            <\/span><\/span><\/span><\/li>
          • Autonomous/Independent - - enjoys
            working with little direction. <\/span><\/span><\/span>
            <\/span><\/li><\/ul>

            
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