Technical Account Manager

Owning the technical success of strategic top tier customers, the full-time remote Technical Account Manager will act as a dedicated point of contact, drive platform health, and manage escalations while ensuring operational excellence and maximizing long-term platform adoption. Key responsibilities Act as the dedicated technical point of contact for a portfolio of strategic top tier customers, ensuring continuity from implementation into ongoing operations Continuously assess customer deployments to identify risks and provide strategic recommendations for platform improvements and optimizations Oversee technical support intake and manage cross-functional responses to critical incidents and high-severity support cases Required qualifications Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations Experience diagnosing performance, reliability, and scalability challenges in production environments Ability to translate complex technical topics into actionable recommendations for both technical and business stakeholders Proven experience collaborating with Support, Product, Engineering, and Customer Success teams to solve customer challenges