Service & Delivery Supervisor

Are you interested in taking your next career step with an industry leader? We have just the opportunity for you! We are a leading home services provider, and due to our continued growth we are looking for a responsible and reliable individual to serve as a Delivery & Service Supervisor. You will supervise and lead delivery driver & service teams, which includes communication and enforcement of company procedures and policies, employee development and progressive counseling. Above all, you will use your communication and active listening skills to provide exceptional service on delivery/ service observations/ride-alongs.
We offer competitive compensation and benefits. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make, and if you meet our qualifications, we want to talk with you!

Responsibilities:

Your charge will be to build and maintain a work environment within the operations team characterized by high expectations, high internal motivation, accountability, open communication and teamwork.

Specific duties include:

• Assists Delivery and Service Manager in various daily district delivery and service operations and duties
• Provides customer service support as necessary; responds to customer inquiries and problems in a timely manner; resolves customer issues related to oil delivery and service as needed
• Meets all assigned delivery and service objectives
• Enforces operational procedures concerning deliveries and service and safe operation of the trucks and proper utilization of the personal protection equipment (PPE)
• Utilizes performance reports to assess productivity and takes corrective action as needed
• Ensures compliance with all company HazMat, DOT and other regulatory guidelines within the District
• Performs a minimum of 3 weekly Ride Along/On Job Observations. Additional observations may be required as needed per driver and technician
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and developing employees. Appraising performance, rewarding and disciplining employees, addressing complaints and resolving employee problems as appropriate
• Investigates incidents, identifies causes and takes corrective action to eliminate reoccurrences

Requirements:
As an On Road Delivery & Service Supervisor, you must be knowledgeable, pleasant and professional. You must possess the ability to function equally well in both a team environment and as a leader. You must be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills as well as the ability to interact effectively with both customers and coworkers.
Specific qualifications include:

• High School Diploma or Equivalent
• Exceptional Leadership skills/previous management experience
• Experience working with DOT guidelines and regulations
• Valid driver's license and ability to meet the company's motor vehicle policy
• Valid Class A or B CDL driver's license with Tank & HazMat endorsements preferred
• Stays abreast of industry technological developments and conveys this knowledge to team members
• Attends District safety meetings; interfaces effectively with other internal departments
• Promotes and supports the brand
• Must be regularly available and willing to work the hours necessary to meet business need
• Proficient in Microsoft Office Suite