Front Desk Manager - Hilton Garden Inn Tinley Park, IL

Job Description

Job Description

If you thrive on creating memorable guest experiences, leading dynamic teams, and turning everyday moments into something special, we’d love to meet you. Hilton Garden Inn , in Tinley Park, IL, is seeking a Front Office Manager who brings both operational excellence and genuine hospitality to every shift.

Why this role matters:
As the face of Hilton Garden Inn Tinley Park, the Front Office sets the tone for every guest interaction. You’ll lead a team that ensures each arrival feels like a warm welcome home and every departure ends with a smile. This is your chance to elevate service standards, inspire your team, and make a lasting impact on our guest experience.

What you’ll do:

• Manage and lead the operations of the front desk/night audit and to ensure an optimal level of service and hospitality is provided to the guests.
• Lead, train, and motivate a talented Front Desk team to deliver exceptional service every day.
• Oversee daily front office operations, ensuring smooth check-ins, check-outs, and guest satisfaction.
• Prepare department schedules in accordance with labor standards, forecasted occupancy and business needs.
• Review and approve department's payroll.
• Be knowledgeable and helpful about the local area, the hotel and hotel services
• Be an enthusiastic, helpful and positive member of the team
• Be professional, responsible and mature in conduct and behavior
• Partner with Housekeeping, Engineering, Sales, and other departments to create a seamless guest journey.
• Resolve guest concerns promptly and efficiently with professionalism, empathy, and creativity.
• Participate in the recruitment process for the department by attracting, hiring, retaining and motivating all employees.
• Interview, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Maintain open line of communications with each department
• Respond positively to new ideas
• Openly accept critical/developmental feedback
• Be available to help other departments in emergency situations
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook
• Properly handle and account for keys
• Perform other assignments as directed by the General Manager.
• Leads the Health and Safety Committee, Binder/Documentation.
• Be knowledgeable of policies regarding emergency procedures and security concerns Promote an accident prevention program to minimize liabilities and related expenses.
• Will be available to cover vacation days and time off requests
• Identifies and records special billing instructions

What we’re looking for:

• Proven experience as a Front Office Supervisor, Assistant Manager, or similar role in the hotel environment.
• Strong leadership skills with a hands-on, service-first approach.
• Be self-motivated and use time wisely
• Excellent communication, organization, and problem-solving abilities.
• Tech-savvy with hotel systems and experience with Opera Cloud .
• A passion for hospitality and team development.
• Opportunities for growth within our expanding portfolio.
• Competitive salary, bonus potential, and comprehensive benefits.
• The chance to make a meaningful impact every single day.

Qualifications and Requirements:

• High School diploma /Secondary qualification or equivalent.
• Experience working with Marriott.

This job requires the ability to perform the following:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Ability to spend extended lengths of time viewing a computer screen.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Join Us and Enjoy:

• Annual Salary based on experience $48,000 - $50,000

• Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account

  Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match

  Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time – 1 hour accrued per 30 hours worked

  Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day

  Other benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other), Cell phone allowance, Access to our Talent team to help you reach your career goals.