Import Brokerage Agent

Job TitleMon - Fri, Tue - Sat, or Sun - Thur (11am - 8 pm)Essential Job FunctionsCompile and prepare commercial regulatory documents for entry processingCoordinate and confirm release while operation in compliance of US customs regulationsCoordinate/assist the release of goods from the carrier, customs or other governmental agency examinations that may be requiredRespond to incoming communications from internal and external customers and where necessary resolve and escalate issues as neededCommunicate, and coordinate all customs clearanceRespond to inquiries regarding status of shipments in transit; follow through on trace request as necessaryPrepare customs entries and follow-up with the clearance process on all entries preparedScan, file, copy, and assemble documents including: bills of lading, dock receipts, licenses, and consulate documentsCalculate duties or tariffs to be paid on merchandiseReview rates, trace product movement, file entries with Customs; provide clarification and valuation of merchandiseProcess post-entry work including ruling requests, CF 28's, refunds, protests, and drawbacksReview and assess accuracy, verify country of origin/export, IOR, terms of sale and value to ensure that federal regulation requirements are achievedStay up-to-date on all customs changesResearch customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to supervisor/manager.Other Skills & AbilitiesGood oral and written communication skillsMust have excellent customer service skillsBasic Computer SkillsEducation & ExperienceHigh School Diploma or GEDThree Years industry ExperienceMinimum five years related experiencePhysical RequirementsTalking, hearing and using hands to operate computer equipmentVision abilities required by this job include close vision and the ability to adjust focusJob may require extended sitting or standing, use of standard office equipment.Why Should You Work For Crane?At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.We offer:Quarterly Incentive Plan136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal UseExcellent Medical, Dental and Vision benefitsTuition Reimbursement for education related to your jobEmployee Referral BonusesEmployee Recognition and Rewards ProgramPaid Volunteer Time to support a cause that is close to your heart and contributes to our communitiesEmployee DiscountsWellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution ratesCome join the leader in logistics and take your career in the right direction.Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We maintain a drug-free workplace and perform pre-employment substance abuse testing.This position requires the final candidate to successfully pass an E-Verify Check.Company benefits are contingent upon meeting eligibility requirements and plan conditions.