Customer Service Representative

About the Role ADP is hiring customer service professionals for the Associate Client Support Consultant position. In this role you will serve as ADP’s front‑line for solving clients’ challenges, including issue resolution, answering questions, training users on ADP technology, and more. Your primary focus is to help clients with 1‑49 employees. Responsibilities Resolve client issues and answer questions via phone and written communication. Assist clients in managing payroll and related business functions; troubleshoot and probe to resolve payroll issues. Partner with multiple business units and teams for troubleshooting and deliver a seamless client experience. Maintain a high volume of inbound calls and adhere to a structured daily schedule and metrics. Continuously upgrade knowledge and skills on payroll, federal and state compliance, SOPs, administrative practices, other products, and desktop support tools. Qualifications At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience. Ability to work overtime hours during peak seasons. College degree preferred but not required; military experience with teamwork, adaptability, organization, and follow‑through is acceptable. Benefits Competitive pay starting at $21.50 per hour. Best‑in‑class benefits start on day 1. Support for mental health and well‑being. Paid time off for volunteering and community service. Opportunities for personal and career growth in an agile, fast‑paced environment. Access to ongoing training, development, and mentorship programs. Participation in diverse Business Resource Groups and inclusive culture. Equal Employment Opportunity Statement ADP is committed to an inclusive, diverse and equitable workplace and provides equal employment opportunities regardless of any protected characteristic. Hiring decisions are based on qualifications, experience, availability, and job performance. Learn more about DEI and Client Services Explore ADP’s diversity, equity, inclusion initiatives: . Discover information about Client Services: . #J-18808-Ljbffr