IT Asset Management Specialist

IT Asset Management Specialist

Location: Santa Clara, CA (100% Onsite)

Key Responsibilities Include:

Must have knowledge of ServiceNow ITAM HAM Pro and SAM Pro

Developing and implementing procedures for tracking IT assets in ServiceNow is a must.

Maintaining an accurate inventory of hardware and software assets.

Ensuring compliance with asset management policies and regulations.

Coordinating with vendors for procurement and contract negotiations.

Monitoring the lifecycle of IT assets to optimize their use and mitigate risks.

Managing the disposal and replacement of obsolete or ineffective IT assets.

Providing regular audits, analysis, and reports on the cost, performance, and value of IT assets.

Collaborating with the IT team to forecast future budgets and savings.

Ensuring data privacy and security of IT assets.

Supporting field personnel in troubleshooting issues related to IT assets.

Addressing discrepancies in the asset repository.

Assisting with special projects as needed.

Maintaining high levels of customer service.

Responding to inquiries about order status, shipping, and quality discrepancies.

Tracking requests and communicating expectations to customers.

Scanning equipment as it is received to enter into the asset database.

Maintaining local and remote inventory levels for IT assets.

Coordinating equipment disposals for remote locations.

Providing ad hoc reports as requested.

Ensuring assets are received from vendors and shipped to end users in a timely fashion.

Developing and maintaining detailed reports on IT asset management activities, including asset utilization, compliance, and financial metrics.

Additionally, the role includes:

Team Management: Leading and mentoring a team of asset management professionals, ensuring effective communication and collaboration. Assigning tasks, monitoring performance, and providing training and development opportunities.

SLA Management: Establishing and maintaining Service Level Agreements (SLAs) with internal and external stakeholders. Ensuring that asset management services meet or exceed agreed-upon performance standards.

KPI Management: Defining, tracking, and reporting on Key Performance Indicators (KPIs) related to IT asset management. Using KPIs to measure the effectiveness of asset management processes and identify areas for improvement.

This role requires strong organizational skills, attention to detail, and the ability to work collaboratively with various departments to ensure efficient asset management. Additionally, proficiency in creating and analyzing reports, managing teams, and ensuring compliance with SLAs and KPIs is essential for providing insights and supporting decision-making processes.

Top Skills Required for This Role:

ServiceNow ITSM

ServiceNow ITAM

HAM Pro

SAM Pro

Asset Lifecycle

The salary for this position will be $99,000 and $116,000 yearly depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Things to know before you apply:

• Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
• Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email View email address on click.appcast.io with your request and contact information.
• AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
• Open position: Unless otherwise stated, this job posting is for an open position on our team.
• Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.
• Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.