Operations Agent
$20 - $25 per hourLaSalle Network
LaSalle Network is partnering with a leading global logistics provider to identify an Operations Coordinator – Air Export to join their Wood Dale, IL team. This organization delivers end-to-end supply chain solutions across industries including aerospace, healthcare, automotive, and more. They are seeking detail-oriented professionals to support daily operational workflows, data accuracy, and shipment coordination in a fast-paced environment.
ResponsibilitiesEnter and process Air Export shipment information accurately within KWE's systems.
Generate required export documentation and ensure appropriate rates, charges, and export filing requirements are applied.
Coordinate shipment pickups from customers/vendors to KWE's Wood Dale facility.
Track and trace shipments with carriers from origin through final destination.
Prepare, assemble, and distribute required Air Export documentation.
Support freight inspections and ensure shipments meet applicable IATA flight standards.
Create customer invoices and assist with troubleshooting billing discrepancies or issues.
Accurately update shipment milestones to ensure proper processing by operations and warehouse teams and adherence to KPI requirements.
Follow account-specific SOPs to maintain consistent and accurate service.
Communicate shipment updates, issues, and exceptions internally and with customers.
Manage a high volume of email communication and account activity while meeting required deadlines.
Escalate account, shipment, or documentation issues appropriately.
Requirements
3+ years of Air Export/Freight Forwarding experience (required)
Experience with Air Export operations, including shipment processing, documentation, tracking, and carrier coordination
Strong customer service, data entry, and high-volume email management skills
Ability to manage multiple shipments and deadlines in a fast-paced environment
Knowledge of Air Export documentation, shipment tracking, and customer invoicing/billing
Familiarity with Dangerous Goods (DG), TSA, and IATA regulations
Strong attention to detail
Intermediate Microsoft Office proficiency
Logistics:
This is an onsite full-time role with shifts scheduled within an 8am–5pm window and some flexibility based on business needs.
$22-25/hr depending on experience
LaSalle Network consultants are eligible to enroll in benefits. For details, visit
If you are looking to build your career within a global logistics organization and thrive in a detail-driven, team-oriented environment, we encourage you to apply!
Team Lead #LI-LB5
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