Casual Sales Ambassador - Garden State Plaza

About the Role Sales Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to overall shop excellence in sales and operations, consistently surpassing daily sales goals while creating a fun and inclusive environment that keeps customers returning. You are encouraged to put yourself in the customer’s shoes—think about what would make their day—and provide personalized recommendations or share your knowledge. The role is about making a positive impact on the world, one bar at a time. Position: Casual Sales Ambassador Weekly: 4‑19 hours Responsibilities Sales and Customer Experience Driving Sales : Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales. Customer Experience : Consistently deliver a world‑class experience to every customer, listening attentively and asking open‑ended questions. Demonstrate product benefits and opportunities to make customers’ day and leave the world Lusher than we found it. Building the Brand : Educate customers on our brand values—Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging—and articulate these values in the shop and through community engagement. Product Passion : Continuously expand product knowledge, stay up‑to‑date on ingredients and benefits, and confidently make informed product recommendations. Team Involvement Development : Utilize Lush resources to develop effective sales techniques and product knowledge. Take ownership of your development, assess performance, and actively seek feedback. Diversity, Equity, Inclusion, and Belonging : Encourage open communication, listen to team perspectives on DEIB, and foster a sense of belonging through collaboration and recognition. Operational Excellence Time and Attendance : Be punctual, reliable, and present. Prioritize wellbeing, take breaks as needed, and stay informed of company updates. Visuals and Merchandising : Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales. Stock and Inventory : Use Visual Merchandising guidelines to make real‑time adjustments to product displays based on sales. Policies and Procedures : Practice company standards for opening and closing, product integrity, respectful workplace, and health and safety. Qualifications Required Excellent customer service skills Flexibility to adapt to changing situations and priorities in a fast‑paced environment Knowledge and passion for skincare, natural beauty, and ethical business Flexible schedule to accommodate store needs, including evenings, weekends, and holidays NOTE: Candidates under the age of 18 will be employed on a contract basis through the Lush Youth Employment Program, in line with local employment and labour regulations. Preferred Experience with consultation‑based customer service models Strong problem‑solving skills to address day‑to‑day operational issues Experience working in a team environment Experience in skincare or cosmetics Experience in cross‑cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages Compensation Garden State Plaza Pay: $17 USD – $17 USD Legal and E‑Verify Statement Lush Handmade Cosmetics participates in E‑Verify in certain U.S. states, including AL, GA, NC, SC, FL, AZ, UT, TN, and will provide the federal government with your Form I‑9 information to confirm authorization to work in the United States. #J-18808-Ljbffr Lush Fresh Handmade Cosmetics North America