Patient Care Communications Specialist

GoLean Health is hiring a **Patient Care Communications Specialist** to support a growing chiropractic healthcare clinic.

This is a remote, patient-facing role focused on patient calls, texts, voicemails, emails, scheduling, follow-up, and patient retention. The ideal candidate is warm, calm, professional, reliable, and easy to understand.

This role requires strong communication skills, attention to detail, good judgment, and the ability to handle high-volume patient communication with empathy and accuracy.

Answer inbound patient calls professionally.

Respond to texts, voicemails, emails, and patient messages.

Schedule, confirm, cancel, and reschedule appointments.

Collect complete new patient intake information.

Follow up with missed calls, inactive patients, and rescheduling needs.

Help convert new patient inquiries into booked appointments.

Maintain accurate scheduling notes and patient communication records.

Coordinate with clinic staff to help keep the provider schedule full.

Handle patient concerns with patience, empathy, and good judgment.

Follow HIPAA and patient privacy standards.

Excellent spoken English with a clear, easy-to-understand accent.

Strong written communication skills.

Prior experience in a healthcare support, medical receptionist, patient communication, or virtual medical assistant role.

Comfortable handling high call volume.

Reliable, punctual, organized, and detail-oriented.

Able to multitask across calls, texts, emails, voicemails, and scheduling tasks.

**Must have a Mac OS device.**

Must have reliable high-speed wired internet.

Must be flexible with assigned schedule and willing to work Saturdays if needed.

Experience with MacPractice, Weave, Solutionreach, Podium, or similar platforms.

Experience with patient scheduling, follow-up, new patient intake, or patient retention.

Prior experience supporting U.S. healthcare clinics.

Pay is **$6 per hour**.

Hours are **30 to 35 hours per week initially**, with possible schedule variation based on clinic coverage needs.

A performance-based increase may be reviewed after 6 months based on reliability, communication quality, performance, and client feedback.