Customer Service Agent

Customer Service Agent

We're hiring Customer Service Agents to join a fast-paced call center environment supporting customers across the U.S. In this role, you'll handle inbound and outbound calls, verify information, and help resolve alarm events quickly and professionally.

This is a high-volume, customer-focused role ideal for individuals who can think fast, communicate clearly, and multitask with confidence.

Pay & Schedule

• $17/hour | Weekly Pay
• 1st Shift: 6:00 AM- 2:30 PM | 2nd Shift: 2:00 PM10:30 PM | 3rd Shift: 10:00 PM6:30 AM
• May include weekends & holidays
• On-site in Tulsa | 24/7 operation

What You'll Do

• Handle inbound & outbound calls related to alarm activity
• Verify customer information and assess situations quickly
• Coordinate with emergency services when needed
• Manage multiple systems, calls, and alerts at once
• Document all interactions accurately and follow procedures
• Provide professional, timely support in urgent situations

This Role is a Good Fit For

• Call center or high-volume customer service experience
• Retail / restaurant backgrounds used to fast pace
• Hotel, front desk/admin, loss prevention, dispatch, or support roles
• Individuals comfortable with back-to-back calls & multitasking

Requirements

• High school diploma or equivalent
• Experience in customer service (phone or in-person) with good job history
• Typing 30+ WPM
• Reliable attendance is a must
• Ability to pass background check, drug screen, and assessments

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.