Service Operations Manager

Service Operations Manager Overview: Lead Nashville Service Operations Center as part of the T&O Commercial team, driving growth, service excellence, and profitability. Responsibilities Overall management of the Nashville Service Operations Center. Lead onsite team to deliver revenue growth, service and support to customers and brands in Nashville and surrounding markets. Develop new business opportunities and execute strategic plans using marketing programs and field resources. Achieve sales and profitability goals for the center. Implement and maintain Product Service Division (PSD) processes for inventories, facilities, equipment, billing, and other operations. Communicate opportunities, issues, and trends to management and marketing. Effectively manage operational budgets and ensure EHS goals are met. Promote PSD and Stanley Black & Decker programs to customers, distributors and end‑users. Build relationships with distributors, end‑users, and other SB&D sales forces. Deliver outstanding customer service and regularly call on specific distributors in the region. Assist with hiring, training, development and performance reviews of the product service team. Qualifications Strong independent work ethic with ability to meet daily/weekly/quarterly productivity goals. Excellent skills in Microsoft applications (Excel, PowerPoint, Word, Outlook); SAP experience a plus. Highly motivated, thrives on challenges and exceeding expectations and targets. Ability to build, cultivate and maintain strong relationships. Travel approximately 4–5 days a week. Benefits & Compensation Competitive salary. Medical, dental, life, vision, and wellness program. Disability insurance. 401(k) and Employee Stock Purchase Plan. Paid time off, holidays, personal days, and tuition reimbursement. Discounts on Stanley Black & Decker tools and partner programs. Equity and Inclusion All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact View phone number on click.appcast.io or View email address on click.appcast.io. #J-18808-Ljbffr Stanley Black & Decker