Desktop Support Technician

Location: San Jose, CA 95131

Compensation: $18 – $20 per hour

Hours: Full Time

Role Summary

When our clients need solutions, we’re there 24/7 to assist them with outstanding service and support. That’s why we’re looking for a savvy, professional Desktop Support Associate to join our amazing team at Level Up MSP. In this important service support role, you’ll be our point person for any number of the critical services we provide.

We welcome candidates who enjoy traveling to client locations, love helping people resolve their issues, appreciate having a flexible schedule, like being hands‑on with computers, and want to learn every day. If so, please apply right away!

Level Up MSP is a leading Bay Area provider of small business IT support. Our proprietary processes for onboarding, maintenance, and strategic vision enable our clients to grow their business while effectively managing and protecting their computer, network, and data.

Job Responsibilities

• Preparing new desktops and laptops – Installing/configuring Windows, line of business applications, email, printers, etc., and coordinating with end users to deliver/setup equipment.
• On‑boarding new users – Creating new users, configuring desktops/laptops to specifications, and training the user as needed.
• Traveling to client locations to assist our help desk team as needed.
• Perform other appropriate duties and responsibilities as assigned by the Service Desk Manager.

Accountability / KPIs

• Log a minimum of 30 billable service hours per week.
• Earn client and staff satisfaction on a regular and ongoing basis.
• Satisfactorily achieve ongoing targets, goals, and objectives set by the Service Desk Manager.
• Adhere to the company’s high standards of completing tasks in a timely manner, accurately, and efficiently.
• Demonstrate ability to follow detailed instructions with a high degree of accuracy.
• Technical skill relevant to technologies supported (ongoing).
• Strong organizational and coordination skills.
• Excellent communication abilities for effective client and team interactions.
• Ability to manage multiple tasks and prioritize effectively.

Qualifications

• Prefer a minimum of 1 year installing Windows and basic end user support.
• Available to work in the evenings and/or weekends as required (estimated 10-20% of the time).
• Good work ethics and strong personal core values.
• Ability to take, interpret, and follow detailed instructions.
• A commitment towards undertaking duties efficiently with strong attention to detail.
• Strong prioritizing, task management, and multi-tasking skills.
• Strong problem-solving and self-learning skills.
• Valid driver’s license and ability to get to and from work reliably.

Company Culture

• Company core values: Love What You Do, Level Up, and Be Curious.
• You will experience many different aspects of IT.
• We offer excellent opportunities for growth and a great career path.
• We work hard because we enjoy what we do and the people we help.
• We have quarterly company events to celebrate our hard work.
• We offer very flexible schedules to adapt to our individual needs when they arise.
• We HATE micro‑managing.
• Medical, dental, and vision care insurance coverage.
• 9 paid holidays with 5 days of vacation in first year; 10 days of vacation after first year.
• Paid on‑the‑job training provided to grow your IT knowledge and skillset.

To Apply

We’re looking to fill this position with a qualified candidate ASAP. If you have the skills and the experience, with a desire to work for a growing company in an exciting industry, please apply now using the form below.

Apply Now

Please submit your application through the online form.