BDC Agent

BDC Agent Opportunity Tom Wood Toyota is looking for a BDC Agent to join our team onsite in Whitestown, IN. The ideal candidate will bring their excellent phone skills, personable demeanor, hospitable attitude, and will contribute to creating a positive and transparent buying experiencefor our valued guests. Responsibilities: Respond promptly to inbound leads from phone calls, internet inquiries, emails, texts, and chats Make outbound calls to follow up with sales leads, unsold prospects, and existing customers Schedule and confirm appointments for the sales team Gather and accurately document customer information in the CRM Follow dealership scripts, processes, and lead-handling standards Maintain consistent follow-up with prospects according to BDC guidelines Coordinate with sales managers and sales consultants to ensure smooth handoffs Provide customers with basic vehicle information, pricing guidance (as directed), and dealership policies Meet or exceed daily, weekly, and monthly performance goals (calls, appointments set/shown, conversion rates) Ensure a positive, professional, and customer-focused experience at all times Required - Valid driver's license with clean driving record Qualifications: Professional with excellent communication and customer service skills with friendly and personable demeanor Exceptional phone etiquette and active listening abilities Has strong organizational skills and the ability to multi-task Maintains a high level of customer service; always being positive and outgoing Team-oriented and flexible; willing to learn Has strong computer and internet skills; including Microsoft Office Previous sales experience is a plus Enthusiastic and motivated team player Required- valid driver's license with clean record Benefits: PTO & Vacation Paid Holidays Medical Dental Vision 401k with Company Match Life Disability Training Tuition Reimbursement Service Awards Career Advancement Wisely & DailyPay About Tom Wood Group The Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand. Our Core Values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal opportunity employer.