Chick-fil-A Kitchen Operations Manager

Job Description

Job Description

Company: Chick-fil-A Highland Commons (MA)

• Owner/Operator Bradley Spurlock opened Chick-fil-A Highland Commons in 2025 after serving nearly a decade as an Executive Director with Chick-fil-A. His vision is "To be a shining light in our community," and his mission is "To be the restaurant of choice."
  
• Bradley is passionate about developing leaders and creating a culture where accountability, encouragement, and growth go hand in hand.Highland Commons is an up-and-coming restaurant with a strong foundation and an exciting future. Bradley is intentionally building a leadership team that will help transform the restaurant into a destination known for operational excellence, leadership development, and community impact. If you're looking to help build something meaningful while growing your own career, this is a unique opportunity.
  
• Chick-fil-A has received the highest customer satisfaction scores among quick-service restaurants for 11 consecutive years.
  
• Chick-fil-A is the largest quick-service chicken restaurant chain in the United States and one of the fastest-growing restaurant brands in the nation.
  
• Chick-fil-A has been recognized by Forbes for Best Customer Service (2026), America's Dream Employers (2026), America's Best Companies (2026), America's Best Large Employers (2026), Most Trusted Companies in America (2026), Customer Experience All Stars (2024), Best Brands for Value (2025), Best Brands for Social Impact (2023), Best Employers for Women (2023), and The Halo 100 (2022).
  
• Chick-fil-A has invested more than $244 million in Team Member scholarships since 1973, including more than $29 million awarded in 2026 to more than 16,000 recipients.
  

Value and Appreciate Employees

• Competitive Pay Based on Experience
  
• Health Insurance
  
• Dental Insurance
  
• Paid Time Off
  
• Performance-Based Bonus Opportunities
  
• Free Employee Meals
  
• Never Work on Sundays
  
• Excellent Career Advancement Opportunities
  

Opportunity

We are looking for an experienced Back of House Director to join our team at Chick-fil-A Highland Commons . This is not a traditional Kitchen Manager role. As one of the restaurant's highest-level leaders, you will partner directly with the Owner/Operator to build systems, develop leaders, and drive operational excellence across the Back of House.

This is a great opportunity to help shape a growing restaurant while building a high-performing leadership team. You'll have the autonomy to improve processes, coach leaders, and create an operation that positions the restaurant for long-term growth. If you're passionate about developing people, leading with excellence, and making a lasting impact, we'd love to meet you.

Your Impact

• Serve as the primary leader for all Back of House operations, ensuring exceptional food quality, food safety, and operational excellence
  
• Build and lead a high-performing Back of House leadership team by coaching, mentoring, and developing Shift Leaders and future Directors
  
• Create and strengthen systems and processes that improve consistency, efficiency, and overall restaurant performance
  
• Own inventory management, truck ordering, food cost, labor efficiency, and Back of House scheduling
  
• Establish a culture of accountability, ownership, and continuous improvement while protecting the positive team culture
  
• Partner closely with the Owner/Operator to identify opportunities for operational growth and execute strategic initiatives
  
• Help create the operational stability that allows the Owner/Operator to invest more deeply in leadership development, community engagement, and growing the business
  
• Play a foundational role in building a restaurant known for developing leaders, serving the community, and delivering remarkable guest experiences
  

Background Profile

• Proven leadership experience in a fast-paced restaurant or hospitality environment
  
• Strong understanding of Back of House operations, including food safety, inventory management, and operational systems
  
• Experience coaching, developing, and holding leaders accountable
  
• ServSafe Certification required
  
• Massachusetts ChokeSafe Certification (preferred; employer-paid training available)
  
• Massachusetts Allergen Awareness Certification (preferred; employer-paid training available)
  
• Chick-fil-A experience strongly preferred
  
• High integrity with a servant-hearted leadership style
  
• Excellent communication, organization, and problem-solving skills
  
• Open availability, including opening and closing shifts, Saturdays, and restaurant holidays (excluding Sundays)
  

Apply now and you will be contacted ASAP .