Residence Hall Director

Under the supervision of the Director of Residence Life, the Residence Hall Director supports the mission of the university by maintaining a positive, vibrant residential community in which students can thrive personally, socially, and academically. The Residence Hall Director is a live-in staff member who provides oversight, programming, accountability, and support to a residence hall of up to 275 students. Additionally, the Residence Hall Director serves the larger campus community by providing regular on‑call coverage, providing administrative support for the Housing Office, and serving on committees and projects to help develop the Residence Life program. Student‑First Customer Service Model Prioritize a student‑first customer service model that standardizes the following five categories:

FOCUS

CARE

SKILL

ACTION

SERVICE

Responsibilities Residence Hall Management Ensuring the health and safety of residents Reporting and following up on maintenance issues Maintaining a schedule of student staff coverage for the residence hall Managing the opening and closing operations of the residence hall Facilitating room assignments and re‑assignments as needed Providing regular programming opportunities, and adequately maintaining the programming budget for the residence hall Student Support Maintaining regular contact with students living in assigned residence hall Providing direct intervention as needed for behavioral, social, academic, or other issues that may arise Mediating conflict between residents and advising administrative staff about appropriate resolution Serving as a liaison between residents and the Director of Student Development Communicating with residents regarding university events, hall programming, and administrative needs Referring students to appropriate campus resources as needed Ensuring student records are appropriately maintained and follow all relevant privacy laws Student Staff Development Participating in recruitment and training of Residence Life student staff Supervising a student staff of up to twelve Resident Assistants and Residence Hall Leaders Conducting weekly meetings with student staff to coordinate administrative efforts and develop staff Conducting regular meetings with individual staff members for ongoing training and support Campus Support Serving in regular on‑duty rotations as scheduled throughout the semester Serving in an on‑duty capacity 1‑2 weekends per month as scheduled throughout the calendar year Maintaining adequate communication with student staff across campus while on duty Representing University of the Cumberlands and Residence Life to other departments and/or external constituents as needed Assisting in crisis response and emergency management according to provided training Faithfully enforcing university policies and standards of conduct with all students Reporting and following up on conduct violations in a timely and professional manner Administrative Support Attending regular Residence Life staff meetings Participating in training and orientation sessions Attending regular meetings with Director of Residence Life, Assistant Director of Residence Life, and Area Coordinators for ongoing training and support Maintaining appropriate communication with other Residence Life staff members Serving on assigned department committees and project groups Representing Residence Life in the Residence Life Office by assisting students and/or families as needed Representing Residence Life at Admissions events, Commencement, and other campus events as needed Performing other duties as assigned Minimum Qualifications Bachelor’s degree from an accredited university Experience in residence hall/student personnel management Working knowledge of Microsoft Office Suite Effective oral and written communication skills Demonstrated personal commitment to the principles and values of the University of the Cumberlands Preferred Qualifications In‑process or completed Master’s degree in Student Affairs, Education, Counseling, or another related field Experience in crisis management and intervention Ability to be flexible and solve complex problems in an appropriate and timely manner Familiarity with housing management and conduct management systems #J-18808-Ljbffr Dormont Manufacturing Co