Associate Managing Consultant, Advisors & Consulting Services (S&T) Fraud and Authorizations Focus

Associate Managing Consultant, Advisors & Consulting Services (S&T) Fraud and Authorizations Focus

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.

The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client's overall strategy, performance, and operations.

Roles and Responsibilities

Client Impact

• Drive key client engagements across a range of industries and types of consulting projects, acting as a participant in, and overseeing quality across authorizations, fraud, and chargeback payments projects
• Work with technology and data to generate key hypotheses and independently structure workstreams to address client problems
• Oversee the day-to-day work of the junior project delivery team to identify creative and useful banking analyses to address client problems, and synthesize analyses into clear, sound recommendations
• Create effective, impactful storylines and slides.
• Contribute to and/or develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
• Manage working relationship with client managers, and act as trusted and reliable partner

Team Collaboration & Culture

• Develop sound business recommendations and deliver effective client presentations
• Mentor junior teammates and contribute to the firm's intellectual capital and solution development
• Lead team and external meetings, and lead or co-lead project management
• Contribute to the firm's intellectual capital and solution development
• Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants

Qualifications

Basic qualifications

• Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, fraud operations management, or product management
• Experience managing clients or internal stakeholders
• Advanced Word, Excel, and PowerPoint skills
• Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
• Ability to communicate effectively in English and the local office language (if applicable)
• Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
• Ability to travel to client sites on a semi-regular basis

Preferred qualifications

• Experience managing tasks or workstreams in a collaborative team environment with third parties
• Strong knowledge of competitive technology capabilities
• Deep understanding of the payment ecosystem; Issuing, Acquiring, Merchant
• Understanding of Life Cycle and Account Management
• Exposure specifically in payments and / or retail banking fraud & claims management technology solutions
• Experience coaching junior delivery consultants
• Relevant industry expertise
• MBA or master's degree with relevant specialization (not required)

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on click.appcast.io and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Pay Ranges

Arlington, Virginia: $118,000 - $176,000 USD