Customer Service Representative

Call Center Representative

Do you have Call Center experience? Are you fluent in English and Spanish? Do you have Customer Service experience? Please take advantage of this wonderful opportunity in our El Monte office.

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with schools to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. Fast paced environment. Must be able to work and be productive under minimal supervision. To thrive in this role, the candidate should be a friendly, tech-competent team player with a proven ability to build strong relationships within the community. A passion for helping others is essential.

Bilingual a must:

Must be fluent in English and Spanish.

Benefits/Perks

• Competitive Compensation
• Career Growth Opportunities

Responsibilities

• Receive inbound calls and place outbound calls to schools to promote our educational program
• Identify the reason for the customer's call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Provide program overview to school's personnel via Zoom
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• Bilingual is Preferred: Fluent in Spanish and English
• High school diploma/GED
• Previous experience as a Call Center Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $18.00 - $20.00 per hour

Parent Education Bridge for Student Achievement Foundation

Driven by a deep commitment to community service and quality parent education, PEBSAF Family Academy emerged in 2007, founded by a dedicated group of parents, educators, and school counselors. Recognizing the profound impact of parental involvement in a child's educational journey, PEBSAF has made it its mission to bridge the gap between home and school, empowering parents with the knowledge and skills they need to actively support their children's learning. Inspired by the groundbreaking work of Joyce Epstein, a renowned expert in family engagement, PEBSAF's comprehensive virtual parent workshops provide a wealth of resources and guidance on a wide range of topics, from effective communication strategies to homework support and navigating the school curriculum. Through interactive and engaging sessions, PEBSAF has transformed the lives of thousands of families across the United States, empowering them to play an integral role in their children's academic success.

Our Commitment

• Create a community where families take an active role in the education and future of their children.
• Reduce homelessness by helping increase the number of students who graduate with a bachelor's degree or higher.
• College success for low-income, minority, and English language learners students.

Our Mission

• Help families thrive by empowering parents with quality education and community resources to help their children thrive and reach their full potential.
• Address disparities in student achievement, college readiness, and increase the number of students who graduate from a college or university.
• Provide schools with an effective and affordable family educational program that builds relationships and collaboration in the community.
• We collaborate with other community-based organizations with a track record of serving the community. Our partners for student success provide education and resources for families in the community.