Client Partnership Specialist II, Educational Services

Join Aya Healthcare, winner of multiple Top Workplace awards!

The Client Partnership Specialist II, Educational Services, is responsible for engaging with existing clients to support contract renewals, strengthen relationships, and drive client retention. Ideal candidates are motivated by building relationships, achieving goals, and pursuing long-term career growth in sales and business development.

THIS ONSITE POSITION REQUIRES EMPLOYEES TO BE IN THE OFFICE IN SAN DIEGO, CA.

Who We Are:

We’re a $8+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.

At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.

Responsibilities:

• Proactively contact clients with upcoming contract expirations through outbound calls, emails, and other communication channels
• Build and maintain positive relationships with existing clients to support contract renewals and long-term partnerships
• Educate clients on Aya's Educational & Therapy staffing solutions and available service offerings
• Identify client needs and coordinate with internal teams to ensure a positive customer experience
• Maintain accurate client records and renewal activity within CRM systems
• Consistently achieve outbound call, client outreach, and renewal performance goals
• Follow up with clients throughout the renewal process to ensure timely contract execution
• Address client questions and concerns while providing exceptional customer service
• Collaborate with sales and operations teams to support client retention initiatives
• Demonstrate a commitment to continuous learning, professional development, and career growth
• Support Business Development initiatives through client outreach, market research, lead generation, and other activities designed to drive client engagement and growth
• Collaborate with internal Business Development and Account Management teams to support client retention efforts, contract renewals, and overall account success
• Maintain consistent communication with internal stakeholders regarding renewal timelines, client feedback, opportunities, and potential risks
• Support Business Development initiatives through client outreach, market research, lead generation, and other activities designed to drive client engagement and growth
• Collaborate with internal Business Development and Account Management teams to support client retention efforts, contract renewals, and overall account success
• Maintain consistent communication with internal stakeholders regarding renewal timelines, client feedback, opportunities, and potential risks

Required Qualifications:

• Bachelor's Degree (direct industry experience can be substituted)
• 1 year of previous sales experience is preferred, not required
• Motivated by achieving goals, developing new skills, and advancing within a sales organization
• Strong verbal and written communication skills
• Comfortable making a high volume of outbound calls and client outreach activities
• Ability to build rapport and maintain professional relationships with clients
• Eager to learn consultative sales techniques and grow within a performance-driven sales environment
• Self-motivated with a desire to meet and exceed performance goals
• Customer-focused mindset with a passion for delivering excellent service
• Ability to work effectively in a fast-paced, metrics-driven environment

What We Offer:

• Free premium medical, dental, life and vision insurance
• Generous 401(k) match
• Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
• Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
• Celebrations! We hit our goals and reward ourselves.
• Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
• Unlimited DTO — we believe in time off!
• Virtual yoga, meditation or boot camp classes offered daily

Compensation : Aya reasonably anticipates the pay scale for this position to be $33.65 hourly, which equates to $70,000 annually, plus bonuses.

The pay scale for this position may vary if applicant possesses experience outside of what Aya reasonably anticipates for this position. Bonuses are subject to the role and your manager’s discretion.

Aya Is an Equal Opportunity Employer (EEO), including Disability / Vets, and welcomes all to apply. Please click herefor our EEO policy.