Patient Service Representative II, Call Center

Patient Service Representative II, Call Center

Family Health Centers of San Diego is looking for a Patient Service Representative II, Call Center who will function in an independent fashion with minimal direction or supervision, responsible for answering and responding to inbound telephone calls received in the Call Center. Schedule patient appointments, pre-register patients, and handle various issues and/or complaints. Respond to wide array of questions, and direct calls to the appropriate area across FHCSD.

Responsibilities:

• Answer inbound telephone calls in assisting patients needing information.
• Manage each call in a pleasant, professional, and helpful manner.
• Direct callers to the appropriate area in a timely fashion.
• Provide information requested and ensure caller has all the information necessary.
• Assist patients with scheduling appointments, rescheduling or canceling appointments, and completion of pre-registration items as necessary following patient appointment scheduling guidelines. Accurately document outcomes.
• Input all related information on calls received into the computer system accurately and timely.
• Appropriately manage unusual circumstances and issues that may arise, and consult with supervision in resolving more complex issues.
• May assist in training staff on Call Center protocols, policies, and procedures.
• May provide input on process improvement protocols to ensure Call Center functions at the highest level in providing outstanding customer service.
• Perform other duties as assigned.

Requirements:

• High school diploma or GED equivalent required.
• Minimum 1 year of experience working in a Call Center environment.
• Possess clear speaking voice and diction.
• Knowledge of medical terminology and/or medical front office procedures required.
• Bilingual in Spanish/English required.
• Ability to communicate effectively with callers who speak English as a second language.

Rewards:

• Job Type: Regular Full-Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

We are excited to share that the salary range for this position is:

$25.91 - $30.18

Information on our extensive benefits package can be found here: FHCSD Wellness Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

Family Health Centers of San Diego