Conversational AI Developer

Scope of work
We are seeking a talented and passionate Conversational AI Developer to join our team and play a key role in creating innovative and engaging chatbots and virtual assistants. The ideal candidate will have a strong background in software development, with a focus on AI and natural language processing technologies.



Responsibilities:
• Drive the full lifecycle development - from design to deployment - of scalable chatbots and virtual assistants utilizing Microsoft Bot Framework, Kore.ai, or similar CAI technologies
• Collaborate with cross-functional teams (product managers, designers, UX/UI specialists) to gather requirements, design conversational flows, and implement user stories
• Integrate Natural Language Processing (NLP) and Natural Language Understanding (NLU) techniques to enable chatbots to understand user intent and respond accordingly
• Leverage Generative AI services to enhance chatbot responses with creativity and personalization
• Develop chatbots for deployment across multiple channels (web, mobile apps, messaging platforms) ensuring a seamless user experience
• Conduct thorough testing and debugging to ensure high performance and accuracy of conversational AI solutions
• Monitor and analyze user interactions and chatbot performance to identify areas for improvement and optimization
• Stay updated on the latest advancements in Conversational AI technologies and best practices



Preferred Qualifications:
• 3+ years of experience in software development, preferably with a focus on conversational AI or chatbots
• Deep expertise in Azure Bot Framework v4, specifically utilizing Adaptive Dialogs, Waterfall Dialogs, and middleware customization
• Strong backend development skills with advanced proficiency in C#, .NET, JavaScript, CSS, HTML for custom bot logic
• Hands-on experience with Azure Integration Services, using Azure Functions and Logic Apps to orchestrate workflows between the bot and external systems
• Proven experience with Salesforce API integrations (REST/SOAP), specifically for managing Live Agent handoffs, Knowledge base retrieval, and Case creation
• Experience configuring Azure Cosmos DB for storing conversation state, user data, and telemetry logs
• Experience implementing Hybrid AI strategies, bridging classical NLU services (Azure CLU) with Generative AI models (Azure OpenAI/GPT) for fall-back handling or content generation
• Middleware familiarity, with exposure to MuleSoft or similar ESB platforms for enterprise-grade data exchange
• Data-driven optimization skills, utilizing Power BI to analyze conversation logs, identify drop-off points, and drive NLU accuracy improvements
• SDLC leadership experience, including defining CI/CD pipelines for bot deployment across multiple environments (Dev/Test/Prod)
• Excellent communication, collaboration, and problem-solving skills
• Ability to work independently and manage multiple projects simultaneously
• Passion for innovation and a strong desire to push the boundaries of Conversational AI technology



Preferred Experience:
• UMGC or USM prior experience preferred.



Benefits:
• Be a part of a cutting-edge team at the forefront of Conversational AI development in Higher Education
• Work on challenging and rewarding projects that make a real impact
• Opportunity to learn and grow your skills in a dynamic and fast-paced environment


ll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.