Resolution Specialist

Resolution Specialist

Scott & Associates, PC is a well-established, multi-state legal recoveries firm. Since our founding in 2000, we've grown into a leading force in debt recovery, providing trusted and comprehensive legal solutions for financial institutions nationwide.

Our teams are driven, collaborative, and committed to delivering results.

We are seeking a motivated Resolution Specialist to join our Rochester, NY-based team.

Position Summary

Assist consumers with repayment of debt while fully complying with all regulatory requirements, client policies and company policies.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Act as initial point of contact for consumers contacting the Firm to resolve debt collection matters
• Negotiate payment arrangements based on Firm and client standards
• Make outbound calls manually and via the Firm's dialer system to attempt to collect consumer debts
• Follow with consumers on missed and returned payments
• Exhibit customer service standards consistent with all quality assurance expectations
• Meet all monthly collection and production goals
• Maintain knowledge of and follow all laws and regulations governing debt collection
• Maintain knowledge of the legal process to aide in the collection of debt and education of consumers as needed

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Two years of experience in a high-volume call center
• Third party/legal debt collection experience preferred
• Effective oral and written communication skills with knowledge of correct grammar, spelling, and punctuation usage
• Strong negotiation skills
• Proficient in Microsoft Office applications such as Word, Excel, and Power Point; ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, and computer; proficient with internet research
• Ability to multi-task and manage time effectively
• Ability to be flexible to adapt and act quickly when urgent matters require it
• Ability to maintain professional working relationships in a highly competitive environment
• Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies
• Ability to maintain confidentiality

Eligible for medical, dental, vision, and company paid life insurance on the first of the month following 60 days of employment.

401(k) with employer match

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.