Clinical Coordinator - MA

Clinical Coordinator - MA

Job Title: Clinical Coordinator - MA

Reports To: Practice Manager

Join a team that cares for your community and for you!

At Allergy Partners, we are dedicated to improving the lives of our patients through compassionate, personalized allergy and asthma care. As part of the nation's largest allergy practice, our team combines the resources of a trusted network with the close-knit feel of a local office. We take pride in serving our community, building lasting relationships with patients and families, and being a trusted partner in their long-term health.

Within our practice, we foster a supportive and collaborative work environment where every team member plays a vital role in creating excellent patient experiences. Joining our team means being part of a workplace that values professional growth, teamwork, and a true commitment to making a difference both inside and outside the clinic.

Employee Benefits

Allergy Partners is happy to provide the following benefits for our employees:

Full-Time

• 401(k)
• Health Insurance
• Paid Time Off
• Paid Holidays
• Vision Insurance
• Health Savings Account (HSA)
• Dental Insurance
• Life Insurance
• Disability Insurance

Part-Time

• 401(k)
• Paid Time Off
• Paid Holidays

COMPENSATION INFORMATION

Actual compensation may vary depending on job-related knowledge, skills, and experience.

Job Summary

Under the direction of the Practice Manager, coordinate designated clinical operations, following the guidelines and goals of the Clinical Excellence Committee and Physicians. Collaborates with Practice Manager and local Physician leadership to ensure accomplishment of practice objectives by analysis, assessment, and evaluation of all clinical staff. Maintain high-quality, AP supported clinical processes that achieve the desired goal of high-quality, safe, and efficient healthcare.

Key Responsibilities

Personnel

• Assists the Practice Manager in interviewing, hiring, training, and evaluating all clinical personnel. Collaborates with Practice Manager about the clinical portion for all applicable staff member evaluations.
• Assists the Practice Manager in ensuring all clinical personnel are appropriately trained, licensed, and credentialed.
• At the direction of the Practice Manager, presents clinical information regularly at staff meetings, via emails, and one on one communication in a timely manner.
• Support the Practice Manager in staff disciplinary actions and work to resolve any interoffice disputes for clinical personnel.
• Maintains appropriate confidentiality of all human resources issues.
• Assists the Practice Manager in the coordination of the schedules for all clinical personnel in all practice sites and recommends changes and improvements as needed to the Practice Manager.
• If delegated by the Practice Manager, grants/denies days off for clinical staff according to coverage and practice policy; ensures all clinical posts are filled at all times. The Practice Manager will ultimately approve all PDO but may delegate if he/she chooses.
• Makes recommendations for highest and best use of clinical personnel, based on licensure and skill set and makes those recommendations to the Practice Manager.
• Schedules and facilitates clinical in-services for staff at the discretion of the Practice Manager.
• Maintains clinical competency for all staff. Oversees cross-training and education of clinical staff. This may include remediation/retraining for staff members, as needed.

Patient Care

• Will be required to be proficient in, and sometimes perform, all aspects of Medical Assistant position.
• Assesses and evaluates patient flow in all practice sitesrecommends changes for quality patient service and care.
• Collaborates with Practice Manager, Physicians, and appropriate Team Leaders/Supervisors, to plan and execute process changes that improve patient care services and patient management.
• Implements CEC and Physician-approved clinical protocols and patient care and triage standards, facilitating all paperwork and related tasks.
• Oversees and/or teaches others the specialized knowledge and skills necessary to perform clinical techniques and routines within scope of employee's skill set and licensure.

Clinical Operations

• Develops and maintains written protocols for clinical operating procedures and has knowledge as to where to find Allergy Partners standard operating procedures online. Reviews with the Practice Manager for approval prior to implementation.
• Reviews provider schedules periodically and may make suggestions to maximize provider efficiency and productivity; coordinates changes with Team Leaders/Supervisors, Practice Manager and physicians.
• Oversees performance of clinical triage for the entire practice. Maintains crash cart supplies to the standards approved by CEC. Maintains appropriate compliance documentation related to the crash cart as delegated by the Practice Manager.
• Coordinates the ordering of all clinical suppliesdevelops effective inventory control systems as delegated by the Practice Manager.
• Makes recommendations for purchase of capital equipment to the Practice Manager.
• Maintains capital equipment per manufacturer guidelines.
• Coordinates collection and storage of clinical research data as applicable.
• Ensures the practice complies with regulations, policies, and procedures in the clinical area, according to all applicable state and federal laws. Makes regular reports to the Practice Manager.
• Collaborates with Practice Manager, physicians, and Administration to promote efficient and cost-effective management of resources.

Quality Assurance and Risk Management

• Actively participates in the practice compliance plan initiatives and reports any concerns to the Practice Manager or Compliance Officer as appropriate.
• Assists with analysis of clinical utilization and other clinical data as requested; provides results to Practice Manager and physicians.
• Makes sure the practice adheres to all applicable OSHA, CLIA, and HIPAA standards as delegated by the Practice Manager.
• Ensures the practice complies with regulations, policies, and procedures in the clinical area, according to all applicable state and federal laws. Makes regular reports to the Practice Manager.
• Under the direction of the Practice Manager, addresses and reports whether clinical guidelines, protocols and forms are current and are being followed.
• Identifies and reports all incidents and under the direction of the Practice Manager, identifies and addresses risk areas appropriately.

Other Responsibilities

• Participates in professional development activities and maintains professional affiliations.
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.
• Attends all meetings as requested and facilitates ad-hoc projects as requested by the Practice Manager.
• Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
• Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.
• Models the AP Code of Conduct and demonstrates a commitment to the AP Compliance Program, standards and policies.
• Maintain compliance with all policies and procedures, actively participate in enforcement of all ongoing Cybersecurity efforts to ensure safe and secure IT systems for all employees and clients at Allergy Partners. Remain vigilant and aware of new threats and assist the company by fulfilling an active role in observing, enforcement and reporting of cybersecurity incidents, efforts, programs and fulfill required training on a timely basis as required by frequency and due dates.

Supervisory Responsibilities

This job has supervisory responsibilities which typically involve managing a staff of clinical personnel. The position shall report directly to the Practice Manager.

Physical Demands

Position requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee may work under stressful conditions, work irregular hours, and be exposed to bodily fluids.

Working Conditions

Employee may have exposure to communicable diseases, needle sticks, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic environment.

Qualifications

Qualifications & Experience

• Minimum five years of work experience in a clinical setting.
• Minimum one year of work experience in an allergy practice preferred.
• Previous supervisory experience preferred.
• Understanding and communication of OSHA guidelines for ambulatory practices.
• Basic understanding