Payroll Client Service Specialist (UKG Ready required)

divh2Payroll Client Service Specialist/h2pFully remote, though hybrid preferred if located near Lakewood Ranch or Longwood, FL./ph3About the Role/h3pThe UKG Ready Payroll Client Service Specialist CSR is responsible for delivering high quality payroll, technical support, and training to POA clients and internal teams. This role focuses on optimizing the UKG Ready platform experience across the Payroll, HRMS, and TLM modules. The ideal candidate is resourceful, detail oriented, and comfortable navigating client communication, backend system configuration, and operational processing needs. Their primary function is maintaining a book of key accounts utilizing the UKG Ready platform. The CSR will be responsible for inputting and processing payroll data accurately and timely. The CSR will conduct client trainings and assist in adding any additional products as needed. The CSR will be responsible for other duties as assigned by Management./ph3Ideal Candidate Qualifications/h3ulliHigh degree of technical ability within the UKG Ready platform, including the ability to train clients, troubleshoot issues, and successfully import data/liliCurrent FPC or CPP Designation - Preferred/lili3 - 5 years of Payroll Service Bureau Experience - Preferred/liliCollege Degree Preferred/liliExpert level knowledge in Payroll, Tax, Garnishments, 401K, and Health Benefits/liliFamiliarity with TLM Pay Calc 2.0/liliExcellent written and verbal communication skills/liliHigh degree of documented Excel skills, including functions, formulas, pivot tables, and V-lookups/liliStrong facilitation, analytical, and critical thinking skills, with the ability to gather and analyze information/liliAble to work effectively independently and in a team environment, with strong organizational skills and the ability to multi-task, meet deadlines, and adapt to changing priorities/liliDetail-oriented with excellent Microsoft Office skills/li/ulh3Key Responsibilities/h3ulliCustomer service mentality: Display a customer service mentality and deliver outstanding client service, including proactively anticipating client needs, maintaining frequent and professional client communication, and responding quickly to service requests./liliSales opportunities: Actively seek to grow POA business by identifying and acting on sales opportunities./liliBook of business: Maintain a book of business./liliClient training: Coordinate client training activities within a book of business./liliClient hand-off meetings: Attend client hand-off meetings with the Implementation Team./liliPositive relationships: Develop and maintain positive and productive relationships with POA leadership, peers, co-workers, teammates, IOA employees, and all clients./liliDiscretion and Judgment: Ensure beneficial outcomes using discretion and judgment./liliData integrity: Provide quality control over data integrity for all clients./liliTraining participation: Regularly participate in internal and external training, expanding and sharing knowledge within the POA Team./liliTeam support: Act as back-up for teammates as needed, ensuring overall team service excellence./liliCollaboration: Work effectively with the entire POA team, seeking input and developing win-win solutions to any process, service, quality, or productivity issues./liliTechnical competence: Maintain a high degree of technical competence and industry/market expertise./liliCompliance: Comply with all company work rules, standards, policies, and procedures at all times./liliProfessional development: Continuously improve professional skills by actively participating in internal and external development opportunities./liliChampion IOA Values: Demonstrate integrity and leadership./li/ulh3What We Offer/h3ulliCompetitive salaries and bonus potential/liliCompany-paid health insurance/liliPaid holidays, vacations, and sick time/lili401K with employer match/liliEmployee stock plan participation/liliProfessional growth and career progression opportunities/liliRespectful culture and work/family life balance/liliCommunity service commitment/liliSupportive teammates and a rewarding work environment/li/ulh3What to Expect (Application Process)/h3ulli30-Minute Phone Screen, Online Assessments, and Interview(s)/li/ulpSalary Range/ppThe expected pay range for this position is $24.00 to $34.00 per hour, depending on experience, relevant skills, and geographic location./ppInsurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees./p/div