Team Leader (Keyholder)

Job Description

Job Description

Position Summary:
700 Shop is seeking an experienced, customer-focused Team Leader (Keyholder) to serve as the primary on-site responsible party during times when the owner is not present. This role is well suited for a retail professional who takes ownership of store operations, values consistency and service quality, and ensures the store operates smoothly day to day.

This position does not include formal people management responsibilities; however, it is a trusted leadership role. The Team Leader is responsible for opening and closing the store, overseeing daily operations, safeguarding store assets, and maintaining 700 Shop’s standards of professionalism, customer service, and visual presentation. The role requires sound judgment, reliability, and the ability to work independently while representing the business with care and accountability.

Evening and weekend availability is required.

Key Responsibilities:

• Act as the keyholder and responsible party during assigned shifts
• Open and close the store in accordance with security and operational procedures
• Oversee daily store operations when the owner is not present
• Deliver exceptional customer service and ensure a positive in-store experience
• Support sales activities, including assisting customers with product selection and fittings
• Ensure accuracy and accountability with cash handling and point-of-sale transactions
• Maintain store appearance, merchandising standards, and overall cleanliness
• Address basic operational issues and escalate concerns to the owner as needed
• Ensure company policies, procedures, and brand standards are consistently followed
• Provide guidance and direction to team members during shifts, as appropriate

Qualifications:

• Minimum of 2 years of retail experience, preferably in specialty or apparel retail
• Prior experience as a keyholder, lead, or shift supervisor strongly preferred
• Strong customer service and communication skills
• Demonstrated reliability, professionalism, and sound judgment
• Ability to work independently and handle responsibility with minimal supervision
• Comfortable using POS systems and handling cash transactions
• Ability to stand for extended periods and assist with light lifting as required

Skills & Competencies:

• Customer-focused mindset
• Strong attention to detail
• Problem-solving and decision-making skills
• Dependability and accountability
• Time management and organization
• Professional communication and demeanor

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