Customer Experience Coordinator

About The Position Do you want to make a difference? Are you a collaborative leader who can inspire your team? Do you have a passion for creating incredible customer experiences and a record of delivering people-centred services with outstanding results? Do you want to make a difference? Are you a collaborative leader who can inspire your team? Do you have a passion for creating incredible customer experiences and a record of delivering people-centred services with outstanding results? Join us to lead an enthusiastic team focussed on delivering an exceptional customer experience to our residents, businesses and visitors. With your positive and enthusiastic personality, you will bring out the best in your diverse team. Don’t miss this opportunity to work for a high performing organisation in a spectacular part of Victoria. How You Will Make a Difference As the Customer Experience Coordinator, you will be multi-skilled and passionate about exceptional customer service. Your role is responsible for leading and continually improving the service offered by our Customer Service team. The Customer Service team is the ‘front door’ to the organisation and plays a critical role in ensuring that every customer has a great experience in their dealings with the Council. In This Amazing Role You Will Lead a team and foster a culture of excellence in customer experience Identify and deliver on training and coaching opportunities Identify and implement improvements to customer service processes and tools Identify opportunities to share best practices with other customer facing teams Oversee day-to-day team functioning, including rostering and task allocation Our Ideal Candidate You will have many qualities, in particular people leadership and relationship skills, and a passion for Customer Service. Your Profile Will Include Post-secondary qualification or relevant experience and work skills in the area of Administration and Customer Service An energetic and engaging personality Victorian driver licence Valid Victorian Working with Children Check See the position description for further details about the role! Alpine Shire Council is an Equal Opportunity employer. People of all abilities, ages, from culturally and/or linguistically diverse backgrounds and First Nations peoples are encouraged to apply for this position. We will provide reasonable adjustments throughout the recruitment process and in the workplace to support equal opportunities. Applications close 11:59pm Wednesday, 14 October 2026. About Alpine Shire Alpine Shire Council is a values-based organisation that delivers meaningful outcomes for its community. We are led by Councillors and an Executive Leadership Group that genuinely cares, and, at our core, passionate colleagues who enjoy what they do. We offer flexibility and invest in developing our people. We are located in the stunning high-country region of North East Victoria surrounded by spectacular mountains with plenty of natural waterways for you to enjoy. Renowned as one of Victoria’s premier holiday destinations, this spectacular region is an adventure and nature lover’s paradise. Within our beautiful high country we really have it all – Downhill & cross country skiing, world class mountain biking; fishing; 4-wheel driving; paragliding; rock climbing; rafting and so much more! Appreciate a flexible work life balance with an adventure, nature and food lover’s paradise on your doorstep. Enjoy the rural lifestyle and be welcomed by a friendly community who love where they live. Position Description - Customer Experience Coordinator 268.82 KB Job Details Work Type: Permanent Full Time Location: Bright Contact Person: Ebony Buckley Opening Date: Wednesday, 16 September 2026 Closing Date: Wednesday, 14 October 2026 Classification: Band 6 Department: Customer Experience Alpine Shire Council is committed to being a child safe organisation. Every child and young person has the right to feel safe. All our employees have a shared responsibility to protect children and young people from harm and abuse. Alpine Shire Council has established policies, procedures and training to achieve these commitments. #J-18808-Ljbffr Alpine Shire Council