Senior Field Service Engineer - Dallas, TX
$42 - $45.5 per hourDanaher
Leica Biosystems seeks a Senior Field Service Engineer to provide advanced technical support and leadership for diagnostic instruments across a regional territory. The role combines field troubleshooting, customer escalation support, and mentorship of junior engineers while driving continuous improvement in service operations.
Responsibilities
- Lead advanced troubleshooting, installation, preventative maintenance, and repair of diagnostic instruments
- Analyze service data and customer feedback to identify recurring issues and implement improvements
- Mentor Field Service Engineers and support escalations across service and internal technical teams
- Apply root cause analysis and continuous improvement methodologies to enhance customer uptime and service quality
Requirements
- Associate's degree with 6+ years field service or biomedical hands-on troubleshooting experience
- Advanced expertise diagnosing and repairing complex medical devices, laboratory, or instrumentation systems
- Demonstrated ability to independently resolve complex technical challenges and guide less experienced staff
- Valid driver's license with acceptable driving record; ability to travel up to 90% including overnight stays
- Ability to lift up to 50 lbs unassisted and perform prolonged standing, walking, climbing, and kneeling
Compensation: $42.00 - $45.50 per hour, plus eligible bonus/incentive pay
Vacancy posted 4 days ago
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