Customer Service Representative

Overview:

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Join Our Team

MV Transportation is seeking a dependable, customer-focused Customer Service Representative (CSR) to join our team in Anchorage, Alaska. The Customer Service Representative is responsible for providing exceptional customer service while supporting the daily operations of our paratransit service. This position performs a variety of administrative and clerical duties, including taking trip reservations, assisting customers with eligibility applications, entering accurate data into Trapeze software, preparing correspondence, and supporting multiple departments to ensure efficient operations. The ideal candidate is organized, detail-oriented, thrives in a fast-paced environment, and is committed to providing professional and compassionate service to our passengers, clients, and team members.

What You'll Do

• Answer incoming calls and provide courteous, professional customer service.
• Schedule trip reservations accurately using Trapeze software.
• Enter and maintain accurate customer and trip information.
• Reconcile driver manifests and ensure accurate daily documentation.
• Assist customers with the ADA paratransit eligibility application process.
• Prepare eligibility determination letters and related correspondence.
• Prepare and process pre-paid ticket orders.
• Provide information regarding services, policies, fares, and scheduling.
• Support the Accounting Manager with administrative tasks as assigned.
• Maintain accurate records and filing systems.
• Work collaboratively with Dispatch, Operations, Safety, and other departments to support daily service.
• Protect confidential customer information in accordance with company policies.
• Perform other administrative and clerical duties as assigned.

Preferred Qualifications

• Previous experience in public transit or paratransit operations.
• Experience using Trapeze or similar transportation software.
• Bilingual (preferred but not required).
• Experience working in a high-volume call center or customer service environment.

Physical Requirements

• Ability to remain seated and work at a computer for extended periods.
• Ability to communicate clearly by telephone and in person.
• Ability to occasionally lift or move materials weighing up to 25 pounds.
• Ability to work in a fast-paced office environment while managing multiple priorities.

Why MV Transportation?

At MV Transportation, our Customer Service Representatives are often the first point of contact for our passengers and play a vital role in delivering exceptional service. We are looking for individuals who are committed to professionalism, teamwork, and providing outstanding customer care every day. If you enjoy helping people, have excellent organizational skills, and want to be part of a team dedicated to serving the community, we encourage you to apply.

What We're Looking For

• High school diploma or GED required.
• Previous customer service experience required.
• Strong computer skills, including Microsoft Word and Excel.
• Excellent ten-key and data entry skills with a high level of accuracy.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize work in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to work effectively as part of a team.
• Reliable attendance and dependable work ethic.
• Ability to maintain confidentiality and professionalism at all times.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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