Chief of Staff / Business Operations Lead

About Zaya:

Zaya Care is a venture-backed startup on a mission to establish a new standard of preventive and restorative health. Independent specialty practices are where patients actually get better, yet they've always been underserved by the system built around them. Zaya changes that by giving practices the infrastructure to focus on care while we handle everything else, building toward a world where preventive and restorative care is coordinated, measurable, and accessible.

At Zaya, our team is action-oriented, egoless, and highly communicative, with a deep commitment to our mission and our customers. We’re a small team, and each of us plays a significant role. Everything you do will have an impact on the company.

About the role:

As the Chief of Staff / BizOps Lead at Zaya, you'll be the operational backbone of the company, keeping the people, processes, and numbers running smoothly. This is a broad, hands-on role that spans HR operations, finance, multi-state legal and compliance buildout, practice payouts, and reporting. You'll work closely with leadership across the company and will be looked to as the person who keeps everything running effectively. If you're energized by variety and comfortable moving between spreadsheets and people conversations in the same day, we'd love to meet you.

What you'll do:

Finance & Operations

• Oversee finance operations between Zaya Care and our medical PCs, including practice payouts, ensuring accuracy and timeliness
• Support leadership with recurring reporting and KPI tracking
• Oversee all tax and compliance topics across our several entities
• Keep a pulse on the business and its trajectory to proactively identify where things will break, building scalable processes to get ahead of it

Special Projects

• Lead special projects, including overseeing our healthcare operations to help us enter new states and remain compliant in existing ones
• Own the most complex cross-functional issues, serving as the escalation point when things stall
• Dig into data to answer open business questions, surface insights, and turn analysis into clear recommendations

People & Culture

• Own the interviewing and hiring logistics, coordinating with hiring managers to keep candidates moving through the pipeline
• Run onboarding and offboarding, ensuring new hires have what they need on day one and departures are handled smoothly and compliantly
• Support employee experience and culture initiatives, including team events, onboarding rituals, and company-wide moments
• Maintain and evolve HR policies and the employee handbook as the company grows
• Manage IT and vendor operations, including tool procurement, access, and renewals

About you:

• 5+ years of experience in a high-performance environment such as investment banking, management consulting, a public tech company, or a venture-backed startup
• At least 1 year of experience working in the US healthcare industry, with strong preference for candidates who have worked in healthcare operations
• Highly organized and detail-oriented, with the ability to manage multiple workstreams (people, finance, admin, compliance) without dropping the ball
• Comfortable with numbers: you can build and maintain accurate financial models, reporting, payout calculations, and KPI dashboards
• Strong written and verbal communication skills, with the ability to work directly with employees on sensitive HR topics
• Discreet and trustworthy: you'll regularly handle confidential HR, financial, and compliance information
• You operate with little direction and can make assumptions and decisions to help move things forward independently
• Authorized to work in the US. Strong preference for candidates based in New York

Benefits and compensation:

• Competitive salary ($130-$160K), equity and growth opportunities
• Medical, dental and vision insurance
• Remote-first with in-person meetups and paid travel for company onsites
• Unlimited PTO and a company-wide winter holiday week
• Early-stage impact: join at Seed and help shape the company from the ground up

Our values:

• Move with urgency and focus: We act quickly and prioritize what matters most. Speed is important, but never at the cost of clarity or impact.
• Own the outcome, start to finish: You are accountable for delivering results. If something’s off track, raise it early and drive it to resolution.
• Be the expert in your craft: Strive to deeply understand your domain. Aim to be the person others turn to for insight, execution, and leadership.
• Work as one aligned team: We collaborate closely, communicate openly, and support each other. Success is shared, not siloed.
• Feedback fuels excellence: If something’s unclear, off-track, or going well - say it early and with care. We name issues before they fester, assume good intent, and stay open when feedback comes our way. It’s how we grow, improve and build a culture of trust.
• Build for continuity: Set up your work so the team can succeed even if you're out. Strong systems don’t rely on one person. They create long-term clarity, consistency, and impact.

Equal Opportunity Employment Notice

Zaya Care is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.