Manager - Americas Business Operations Lead

ABOUT ENTERPRISE SHARED SERVICES

Enterprise Shared Services (ESS) comprises key functions that are core to the company’s operations, including Global Real Estate & Workplace Experience, Global Supply Management, Business Resilience & Corporate Functions Governance, Aviation, Internal Fraud, and Global Security. ESS helps keep our company growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and efficient operations around the world.

THE OPPORTUNITY

The Business Operations Lead helps leaders turn priorities into action and make informed decisions about performance, investments, and resources. The role brings together program management, financial planning, and business analytics, with the focus flexing based on the needs of the organization. This colleague will create structure around complex work, connect insights across teams, and help ensure key initiatives are delivered with clear ownership, disciplined execution, and measurable outcomes.

Responsibilities

• Lead planning and execution for complex, cross-functional initiatives, establishing clear milestones, ownership, dependencies, risks, and outcomes.

• Establish effective operating rhythms and governance that help leaders prioritize work, track progress, resolve issues, and make timely decisions.

• Partner with Finance and business leaders on budgets, forecasts, investment planning, resource allocation, and ongoing financial performance.

• Develop financial analyses and business cases that clarify tradeoffs and support investment and prioritization decisions.

• Define and track meaningful performance measures; build reporting and analyses that highlight trends, risks, opportunities, and business drivers.

• Translate financial, operational, and performance data into clear insights and actionable recommendations for leaders.

• Create concise, executive-ready updates that communicate progress, decisions, risks, and areas requiring attention.

• Build strong partnerships across functions and influence outcomes by connecting strategy, resources, execution, and measurement.

• Identify opportunities to simplify processes, strengthen controls, and improve how the organization operates.

Qualifications

MINIMUM QUALIFICATIONS

• Experience in business operations, program management, finance, strategy, analytics, or related work that demonstrates comparable skills.

• Demonstrated ability to lead complex work across multiple teams, stakeholders, and competing priorities.

• Strong financial and analytical skills, including the ability to interpret data and explain the business implications.

• Experience developing plans, performance reporting, financial analyses, or decision-support materials for leaders.

• Strong written and verbal communication skills, with the ability to make complex information clear and actionable.

• Ability to work independently, exercise sound judgment, and bring structure to evolving or ambiguous business needs.

PREFERRED QUALIFICATIONS

• Experience supporting a large, global, or highly matrixed organization.

• Experience with annual planning, forecasting, investment governance, portfolio management, or enterprise-wide initiatives.

• Advanced experience with financial modeling, data visualization, reporting, and presentation tools.

• Experience using data to identify performance drivers, develop recommendations, and measure business outcomes.

• Experience preparing materials and recommendations for senior leaders.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​