Field Service Representative II
Builders FirstSource
Builders FirstSource - 6009 Kenley Lane - Responsibilities: Addresses construction service and product issues at the customers site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner; Provides training and guidance to less experienced Field Service Reps.; Investigates/examines the condition of company building workmanship and products on the customers site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.; Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.; Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence
Vacancy posted 1 day ago
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