Lead Server

POSITION SUMMARY
The Lead Server plays a vital role in the dining experience of our residents by ensuring a
welcoming, efficient, and high-quality food service operation. This position acts as a liaison
between the front-of-house and back-of-house teams and is responsible for supervising, training,
and supporting the dining room staff to ensure consistency in service and resident satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
In addition to all components of the above position summary the following “Essential Duties
and Responsibilities” are essential to successful performance in this position
• Oversee daily dining room operations, ensuring timely and professional service during
all meal periods.
• Lead by example by providing exceptional customer service and modeling proper
etiquette and professionalism.
• Train and mentor new servers and assist with ongoing coaching for existing team
members.
• Assist in creating and maintaining staff schedules to ensure proper coverage for all meal
services.
• Assist with pre-service meetings to review menu specials, dietary changes, and service
expectations.
• Collaborate with the Culinary Director and or the Dining Room Supervisor and kitchen
staff to ensure accuracy and timeliness of meal orders.
• Address resident feedback or concerns promptly and professionally, escalating as
necessary.
• Support servers with table service and room tray deliveries during high-volume times.
• Ensure proper use and upkeep of equipment and supplies.
• Participate in monthly in-services and assist in conducting service training as needed
• All other duties as assigned.
SUPERVISORY RESPONSIBILITIES
• The incumbent in this position will have no direct reports.
EDUCATION/EXPERIENCE/CREDENTIALS
• Minimum of a high school diploma or equivalent.
• Minimum of 1 year of dining service or hospitality experience, preferably in senior
living or healthcare
• Required Health Screening, TB Clearance, and Criminal Record Clearance.
• Any special licenses, certifications, and certificates (First Aid/ CPR Certified)
• Special skills needed to meet client needs [California Code of Regulations
Sections: 85065(f)/87411(g)]
• Able to speak, read, write, and understand the English language fluently.
• Ability to work additional hours which could include evenings and weekends.
KNOWLEDGE, SKILLS, AND ABILITIES
To perform this position successfully, you must be able to perform each essential duty and responsibility
satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform
the essential duties and responsibilities. The requirements listed below are representative of the
knowledge, skill, and/or ability required.
• Excellent understanding of various cooking methods, ingredients, equipment, and
procedures.
• Demonstrated leadership abilities, including staff training, scheduling, and conflict
resolution.
• Strong interpersonal skills with the ability to communicate effectively and
compassionately with residents, staff, and families.
• Ability to execute tasks in a timely fashion.
• Familiar with industry’s best practices.
• Knowledge of health and safety rules in a kitchen.
• A team player with good communication skills.
• Ability to stay positive under pressure.
• Ability to stand for long periods of time.
• Ability to follow both oral and written directions.
• Proven ability to have patience and compassion to serve in a client facing role.
PHYSICAL REQUIREMENTS
• Stand for prolonged period of time.
• Must be able to push, pull, carry, and lift up to 25lbs