Customer Service Representative

Job Description

Job Description

Salary:

Primary Responsibilities:

• Uphold RoyOMartin vision and values: respect, integrity, commitment, honesty, excellence, and stewardship
• Process customer orders accurately and efficiently through company systems
• Communicate order status and shipment updates to customers
• Prepare and distribute sales-related documentation, including order confirmations, invoices, and reports
• Resolve customer concerns and complaints in a professional and timely manner
• Support sales representatives by assisting with administrative sales functions
• Maintain accurate customer records and documentation
• Collaborate with internal departments to ensure customer expectations are met
• Monitor open orders and proactively address issues that may impact customer satisfaction
• Coordinate the plywood consignment program
• Coordinate internal reports
• Book travel and/or trade show events

Job Experience/Qualifications:

Required:

• High school diploma or equivalent; associate degree or coursework in business or communications preferred
• Minimum of 2 years of experience in customer service, preferably in a manufacturing or industrial setting
• Basic understanding of product lines and company operations
• Familiarity with order processing systems and CRM platforms
• Proficient in Microsoft suite
• Strong data entry and multitasking abilities P

Behavioral Skills:

• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to details
• Ability to work independently and collaboratively within a team environment
• Professional demeanor and commitment to maintaining positive customer relationships
• High level of emotional intelligence
• Ability to remain calm and professional under pressure

Benefits
Some of the benefits our team members enjoy include the following:

• Healthcare -Legacy Health & Wellness and Legacy Pharmacy
• Wellness Program
• Flexible Spending Account
• Additional Insurance
• Paid Time Off
• Retirement Chaplaincy Services
• Education

About RoyOMartin
At RoyOMartin, people are our number-one asset. We are committed to keeping them safe and supporting them as they learn and grow. Theres just something unique about being in the people business: Our leaders are involved in daily operations and nurture personal relationships; our employees stick with us for the long term and appreciate our top-notch benefits, and we believe that everyone has the capacity to succeed.

With superior product quality and outstanding customer service at the heart of our more than 1,200-person operation, RoyOMartin is proud to serve Americas building industry. Through our Forest Stewardship Council (FSC) certification, customers can be assured that we responsibly source our raw materials from regional forests to produce Made in the U.S.A. oriented strand board (OSB), plywood, timbers, and boards in safety-award-winning manufacturing environments.

RoyOMartin is an Equal Opportunity Employer.