Import Coordinator

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,100 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 26 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.

Summary: Import Coordinator

The Import Coordinator is responsible for reviewing and processing import transactions for one or more accounts, ensuring excellent and timely customer service. This role involves managing both ocean and air imports, including preparing freight quotes, validating shipping documentation, tracking shipments, and processing invoices. The Import Coordinator will perform all duties in compliance with government import and transportation regulations.

Salary Range: From $27.40 hourly to $32.21 hourly

The actual pay may vary based on several factors, including professional experience, hiring location, skills, and competencies.

Duties and Responsibilities:

• Foster positive client relationships by delivering exceptional and timely customer service in collaboration with other departments and third parties.
• Manage high-volume and complex air and ocean import transactions, including shipment quotes, booking, documentation, and billing.
• Proactively track shipments, addressing any delays or issues, and enter milestone data as needed.
• Invoice customers per rate cards or approved quotes in a timely manner, ensuring adherence to established KPIs and accuracy standards.
• Issue and process profit share in accordance with company policies and established financial guidelines.
• Meet all operational KPIs, including but not limited to billing performance, task adoption, and milestone management.
• Prepare and review all necessary import documentation, including bills of lading, commercial invoices, and customs declarations.
• Ensure compliance with local and international import regulations and customs requirements.
• Serve as the primary point of contact for clients, providing regular updates on shipment status and addressing inquiries.
• Collaborate with carriers and freight partners to negotiate rates and optimize service delivery.
• Monitor and evaluate carrier performance, promptly addressing any service-related issues.
• Process shipment data through the company's system and submit required information to government agencies.
• Obtain bank and government releases as appropriate and process arrival notices for incoming shipments.
• Communicate with customs brokers and logistics providers to resolve potential issues or delays.
• Obtain proper approvals and sign proof of delivery from customers.
• Audit, pay, and record freight, duty, and other miscellaneous bills pertaining to shipments processed within 48 hours of receipt.

• Actively engage with our Quality Management System to ensure compliance with industry-leading standards, such as AEO and ISO.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Proficient in Microsoft Office Suite, particularly Excel and Outlook.
• Excellent verbal and written communication skills.
• Exceptional attention to detail to ensure accuracy in documentation and compliance with regulations.
• Ability to troubleshoot issues and implement effective solutions

Education and Experience:

• Minimum 1 year of relevant work experience in the freight forwarding industry or logistics field.
• Familiarity with CargoWise Enterprise system a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.

FLSA Status: Non-exempt