Senior Specialist, Help Desk Support
Fwainvest
- # Senior Specialist, Help Desk SupportApplylocations: Saint Petersburg, Florida - United States: Memphis, Tennessee - United States: Southfield, Michigan - United Statestime type: Full timeposted on: Posted Yesterdayjob requisition id: R-0011688**Job Description Summary**Helps end-users resolve issues with computer hardware or software. Responds to user inquiries, troubleshoots and diagnoses problems and identifies solutions with IT equipment and applications.**Job Description*****This position will follow our hybrid work model, we expect the selected candidate to be in office 3 days a either our our St. Petersburg HQ, Southfield, MI, or Memphis TN office locations*****Please Note:** The initial training period will last four weeks and will require candidates to be onsite in the office **five days a week**.**Job Summary:**With the goal of providing superior service and first contact resolution, this role delivers front-line technical support to customers via multiple communication channels in a customer contact center environment.**Responsibilities:*** Provide second-line hardware, software, and end-user support as required and in line with documented procedures and service-level targets to support the business effectively.* Utilizes knowledge management tools to help resolve client issues.* Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements.* Assists customers in performing basic software installations.* Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems.* Escalates trends and outages as needed to leadership and for Service News postings.* Manages time in customer contact center setting and documents time via activity codes.* Utilizes required activity codes to provide awareness of non-phone related activities.* Will be accountable for carrying on-call phone and responding to calls on a rotating basis.* Performs other duties and responsibilities as assigned.* Ensure a positive experience for internal clients by having courteous interactions with them.* Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.* Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.* Organize own work schedule each day in line with changing priorities.* Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.**Skills:*** Basic technical knowledge of the following preferred: Operating systems (OS), mobile devices, networking, business applications, security products, financial services applications* Uses clear and effective elementary verbal communications skills under supervision to express ideas, request actions and formulate plans or policies.* Supports business processes with guidance but not constant supervision by understanding and effectively using standard office equipment and standard software packages.* Works under supervision at an elementary level to plan, organize, prioritize and oversee activities to efficiently meet business objectives.* Works under supervision at an elementary level to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.* Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making.* Works under guidance (but not constant supervision) to acquire, organize, protect and process data to fulfill business objectives.* Works under supervision at an elementary level to analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations.* Works under supervision at an elementary level to monitor, diagnose and fix technological problems.* Works under supervision at an elementary level to ensure that IT applications meet required specifications by designing, executing and reporting on tests of systems and services.* Works at a basic level to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works under close supervision.* Works at a basic level to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works under close supervision.* Works at a basic level to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works under close supervision.* Works at an elementary level under supervision to select, deploy and get the best results from the most appropriate office system.* Works at a basic level to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works under close supervision.**Licenses/Certifications:*** Incumbents must be able to obtain HDI Certification within 1 year of hire. Raymond James will pay for three attempts to pass the certification.**Education**High School (HS) (Required)**Work Experience**General Experience - 13 months to 3 years**Certifications****Travel**Less than 25%**Workstyle**HybridThe total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firmAt Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.#LI-TC1
- J-18808-Ljbffr Fwainvest
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Senior Specialist, Help Desk Support in Florida, NY vacancy
- Tech Army seeks an entry-level IT Support professional to assist with hardware and software installation, configuration, and troubleshooting across the enterprise environment. You will provide on-site and remote support, document processes, and collaborate with the IT team...SuggestedRemote jobWork at office
- Emerson Lakes, the newest Erickson Senior Living Community, will open in late 2026 in Lakewood Ranch, FL. As an IT Support Analyst at Emerson Lakes you will provide technology support to residents and staff onsite, handling equipment, projects, and on-call emergencies while...Senior
- ...Responsibilities providing legal support for provider contract negotiations in multiple states Draft contract templates and amendments Responsible for filing of provider contract templates with state regulators Serves as a seasoned resource and may lead and/or coach other...SeniorContract work
Jobtailor
Florida, NY4 days ago - ...Prescient Edge is seeking a Senior Program Specialist to support a Federal Government client. Please note that the availability of this position is contingent upon contract reward. At Prescient Edge, we believe that acting with integrity and serving our employees is the...SeniorContract work
Prescient Edge
Florida, NY22 hours ago $45.39k - $88.51k
...Job Summary Provides senior level support for government contracts activities. Responsible for the development and administration of contracts with state and/or federal governments for Medicaid, Medicare, Marketplace, and other government-sponsored programs to provide...SeniorContract workWork experience placementWork at officeMolina Healthcare
Florida, NY4 days ago- ...Caribbean Group, located in Town of Florida, is hiring a full-time Senior Specialist, Casting | Specialty Artists. The successful candidate will... ..., collaborate with casting specialists for auditions, and support overall performance quality. Applicants should possess a...SeniorFull time
Royal-Caribbean-Group-3
Florida, NY4 days ago - NextEra Energy Resources is seeking a Senior Category Specialist to join their Operating Fleet Sourcing Department in Juno Beach, FL. The role... ...managing sourcing strategies, conducting market analysis, and supporting procurement activities. Qualified candidates should have a...SeniorFull time
- A defense technology firm is seeking a Senior Program Specialist to provide operational and intelligence support for military initiatives. Key responsibilities include applying advanced technological capabilities and mentoring senior leadership. Applicants should have a...SeniorFull timeRemote work
$116k - $150k
...tasks; you're solving problems that haven’t been solved before, helping develop a rocket, a factory, and a business from the ground up... ...ship development, port operations, maritime logistics, and supporting the overall Terran R mission with a focus on recovery and reusability...SeniorFor contractorsFlexible hoursNight shiftRelativity Space
Florida, NY2 days ago- Online Auction & Senior Transition Specialist We are seeking a dedicated Online Auction & Senior Transition Specialist to join our team in supporting seniors as they downsize and transition into their... ...with a genuine desire to help others Dependability and a strong...Senior
- Arthrex GmbH in the Town of Florida is looking for a Leave Specialist III to manage leave of absence processes and support the HR team. In this role, you will handle various types of leaves, ensuring compliance with relevant laws. The ideal candidate has a Bachelor’s degree...Senior
- ...practice of Ameriprise Financial Services LLC, is seeking a professional in commercial real estate transactions. This role involves supporting Title Agents, processing title commitments, and coordinating transactions across the U.S. Applicants should have 5-8 years of...Senior
- Relativity in Town of Florida, NY, is seeking a skilled professional for dimensional inspections and tooling builds to support launch and ground systems. You will work closely with Design, Manufacturing, and Quality teams to ensure engineering integrity and compliance to...Senior
- JazzHR is seeking an Online Auction & Senior Transition Specialist in New York to support seniors in downsizing. The ideal candidate will handle online auctions... ...organizational skills, making it perfect for those with a desire to help others. #J-18808-Ljbffr JazzHRSenior
$57k - $81.6k
...needs Bridge relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless service Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives Prevent...SeniorTemporary workLocal areaImmediate startFlexible hours1 day per weekCardinal Health
Florida, NY22 hours ago- BNY Mellon is looking for a Corporate Actions specialist in the Town of Florida, New York. The role involves mandatory and voluntary corporate... ...a diverse and inclusive work environment, offering family-friendly policies and support for wellbeing. #J-18808-Ljbffr BNY MellonSenior
- A Veteran-Owned Small Business is seeking a Senior Program Specialist to support a Federal Government client. The role involves applying emerging technologies, providing technical and operational support, and mentoring senior leadership. A Master’s degree or equivalent...Senior
- ...commercial real estate. This role involves conducting the closing process for single site and high-liability multi-site transactions, supporting Title Agents with title commitments, and ensuring a seamless transaction. Candidates should possess strong customer service...Senior
- ...is seeking a detail-oriented Accounts Receivable / Invoicing Specialist in Doral, FL. This position requires 3+ years of experience in... ...responsible for accurate billing, 3-way matching of invoices, and supporting cross-functional teams. Strong Excel skills and attention to...Senior
- BNY Mellon is seeking a Senior Specialist in Supervision and Conduct Controls located in Lake Mary, FL. This role involves supporting business units with compliance obligations, enhancing controls, and collaborating with various departments to improve efficiency through...Senior
- United-Biosource-Corporation is looking for a Sr. Reimbursement Specialist to provide high-quality customer service and support to patients, healthcare providers, and insurers. You will ensure the highest level of reimbursement for client products while interfacing with...SeniorRemote job
- Senior Specialist, Control Location: Lake Mary, Florida. Responsibilities Identify, assess, monitor, and oversee management of Platform risks and controls across the Platform. Support plans to improve the risk and control operating model. Deliver high‑quality RCSA...Senior
- ...Description We’re seeking a future team member for the role of Sr Specialist, Supervision and Conduct Controls to join our GSS Enablement... ...role is located in Lake Mary, FL. Responsibilities Provide support with limited supervision to assigned business units in...SeniorWork experience placement
- ...inclusive of the diverse talent, clients and communities we work with and serve ? and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums." #J-18808-...SeniorWork experience placementLocal area
$47.56k - $59.42k
Primo Brands, located in the Town of Florida, NY, is seeking a Senior Accounts Receivable Specialist responsible for managing a portfolio of customers and supporting business growth. The ideal candidate will possess advanced Microsoft Excel skills and have a proven track...Senior- ...functions, providing centralized support across Blue Origin business... ...s future in space, and the Senior Compensation Specialist plays a pivotal role in... ...leadership, you will help establish the compensation... ...process flow charts (Visio), desk procedures, and navigation...SeniorPermanent employmentTemporary workLocal area
Blue Origin
Florida, NY2 days ago - ...institution in New York is seeking a Cardiovascular Invasive Specialist 2 to perform essential diagnostic and interventional procedures... ...education. Join a dedicated team providing top-tier patient care and supporting vital healthcare operations. #J-18808-Ljbffr Tampa General...Senior
- Senior Specialist, Client Processing Location: Lake Mary, FL. Responsibilities Ensure all service level agreements are met on a daily basis... ...Legal and Compliance on various audit requests to provide supporting documentation as requested. May be responsible for...SeniorWork experience placementLocal area
$90k - $105k
...activate brands. As the leading Steelcase dealer in the United States, we support a network of more than 500 manufacturers and deliver solutions that transform the way people work. Senior Creative Specialist This hybrid role is based in our Hollywood office and is...SeniorFull timeWork at office- Senior Associate, Client Processing BNY is a leading global financial services company that enables employees’ growth and success while... ...time, flexible resources, health and personal resilience support, and financial goal assistance. Base salary will be competitive...SeniorWork experience placementWork at officeLocal areaWorldwideFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Specialist, Help Desk Support. Be the first to apply!
Related searches
- program support assistant Florida, NY
- senior app developer Florida, NY
- senior customer service advisor Florida, NY
- senior international account manager Florida, NY
- senior magento developer Florida, NY
- senior quantitative risk analyst Florida, NY
- senior business development director Florida, NY
- sr marketing manager Florida, NY
- sr technical product manager Florida, NY
- senior manager pmo Florida, NY