Back of House Manager

Chick-fil-A Oregon (OH) – Back of House Manager

The Back of House Manager leads kitchen operations, food safety, food quality, and team development. This role combines hands-on leadership with operational oversight to deliver fresh, accurate, and timely food.

The Back of House Manager oversees food preparation, breading, cooking, assembly, cleanliness, and product flow. This leader coaches Team Members and Shift Leaders in real time to maintain a safe, organized kitchen and consistent execution.

The Back of House Manager provides hands-on leadership across all BOH stations, develops Shift Leaders and Team Members, and partners with restaurant leaders to achieve food safety, quality, people, and performance goals.

Role Requirements:

• Minimum Full-Time Availability: 32+ hours a week
• Be available to lead at least 2 closing shifts per week (start at 4pm), with one of those closes being either Friday or Saturday
• Ability to lift 50 pounds
• Ability to be on your feet for extended periods of time
• Willingness to become ServSafe certified

Pay Rate:

• $20–$24 per hour

Exact rate depends on availability and experience.

Reports to: Director and Operator.

Our Vision:

To glorify and honor God by being Oregon's most caring organization, where guests feel at home, team members flourish into leaders, and our community grows stronger.

Our Values:

Servant Leadership – We lead by example and put others first.

Integrity - We do what is right, even when no one is watching.

Dignity and Respect - We treat every person with dignity, kindness, and respect.

Growth and Excellence - We embrace feedback, overcome challenges and take ownership.

Our Guest Experience:

Hospitality Always

We put the guest at the center of every decision and create experiences defined by warmth, kindness, and genuine care. Our hospitality extends beyond the four walls of the restaurant, and every Team Member is empowered to deliver Second Mile Service that makes each guest feel valued and welcome.

Uphold the Legacy

We honor the Chick-fil-A legacy through disciplined stewardship of our restaurant, our standards, and our responsibilities. We carry that legacy forward by creating a safe, clean, and well-maintained environment where every detail reflects our commitment to excellence.

Serve with Excellence

We take pride in serving every guest with our very best. Through intentional preparation, teamwork, and attention to detail, we serve food that is fresh, accurate, timely, and worthy of the trust our guests place in us.

What you will be doing:

• Own and improve BOH systems and strategy across all stations and dayparts
• Order product delivery for the restaurant
• Maintain awareness of BOH staffing for all days and dayparts
• Lead, train, coach, and develop Shift Leaders and Team Members, including semiannual performance reviews
• Maintain scorecards for direct reports and leads monthly BOH Shift Leader meetings
• Troubleshoot issues with kitchen equipment, technology, and BOH systems/processes
• Partner with leadership on food safety, inventory, waste control, and performance goals
• Ensure food safety, quality, preparation, holding, sanitation, and product rotation standards
• Work alongside the kitchen team during peak periods
• All other tasks as assigned

Qualifications:

• Must be eligible to work in the United States
• Must have reliable transportation
• Previous leadership or supervisory experience required; restaurant or commercial kitchen experience preferred.
• Strong interpersonal, communication, and conflict-resolution skills.
• Ability to work in a fast-paced environment and make decisions under pressure.
• Dependable and punctual.
• Working knowledge of food safety, inventory control, waste reduction, and kitchen equipment care.
• Good organizational skills and ability to delegate and follow through.
• Strong alignment with Chick-fil-A Oregon values.

Key Performance Indicators:

• BOH Leadership Team Strength
• Food Safety Compliance
• Food Quality Assessments
• Team Member Readiness and Engagement
• Kitchen Cleanliness and Organization
• Fast Service
• Order Accuracy
• Waste, Yield, and Inventory Control

Benefits:

• Flexible scheduling
• Closed on Sundays
• Leadership development and advancement opportunities
• Scholarship opportunities twice a year
• Employee meal
• Health, dental, and vision insurance options

Growth Path:

Manager → Director

Location:

Chick-fil-A Oregon (OH)

2850 Navarre Avenue, Oregon, OH 43616