Head of PMS Products
Full-time
IHG Hotels & Resorts
The Role The Head of PMS Products is accountable for defining and delivering IHG's global Property Management System (PMS) product portfolio. Lead the PMS roadmap, vendor ecosystem, and global product deployment to elevate hotel operations, owner satisfaction, and guest experiences, and to advance AI-enabled innovation aligned to the Connected Property Platforms strategy. Your Day-to-Day
- Define and own the global PMS product strategy and roadmap, ensuring alignment with enterprise hotel technology priorities, owner needs, brand standards, and the Connected Property Platforms strategy.
- Lead end-to-end PMS lifecycle management across regions and brands, including requirements, configuration, product deployment, adoption, and continuous improvement.
- Direct technical and functional requirements for PMS platforms, ensuring integration with reservations, POS, payments, yield management, loyalty, guest-facing platforms, global architecture, and data strategy.
- Oversee user acceptance testing, hotel pilots, beta deployments, rollout readiness, and global deployment governance to ensure PMS programs meet quality, adoption, and performance standards.
- Drive AI-enabled innovation within PMS to advance personalization, automation, predictive operations, intelligent service capabilities, and improved hotel and guest experiences.
- Manage PMS vendors, strategic partners, portfolio financials, annual business planning, and on-budget delivery, serving as the conduit to TBM for program and project financials.
- Lead, develop, and align the global PMS product team while maintaining portfolio visibility, centralized solution repositories, standard reporting, risk reviews, and agile delivery practices.
- Bachelor's degree required (Master's preferred) in Hotel Management, Computer Science, Information Systems, Business, IT, or Project Management, or equivalent combination of education and progressive work experience.
- 12+ years progressive experience in hospitality technology with deep hands-on knowledge of Property Management Systems and adjacent hotel systems; proven track record managing global product portfolios and large-scale product deployments across multiple cultures, vendors, and owners; experience driving AI and digital transformation in hospitality; demonstrated strategic proficiency in program management over large, complex IT programs including financial management, agile delivery, and portfolio reporting.
- Deep expertise in PMS and hotel technology ecosystems (CRS, POS, payments, yield management, guest platforms); product management and agile delivery; enterprise architecture, integration, and cloud platforms; AI and advanced analytics applications in hospitality; vendor management; agile development methodology and coaching; IT program and financial management including TBM, application delivery standards, and on-budget/on-time delivery; strong influencing, analytical, leadership, and communication skills.
Vacancy posted 3 days ago
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