Planning Officer

Who We Are At Platform Science, we're working to connect everything that moves. Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe. Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation. We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds, we are one team. About the Role As aPlanning Officer, you are the vital link between our customers and our installation network. Your mission is to ensure that our technology is deployed efficiently and accurately. You will be responsible for the end-to-end scheduling and follow-up of product installations, retrofits, and technical interventions across the region. This role requires a mix of administrative precision and high-level communication skills to manage the expectations of both our professional installers and our B2B clients. Essential Responsibilities * Coordination & Scheduling: Act as the primary point of contact to plan and monitor installation and maintenance appointments, ensuring optimized routes and timely deployments. * Invoice Verification: Review and verify the accuracy of invoices received from our external installation partners, ensuring they align with completed work orders. * Administration & Billing: Handle the administrative follow-up and invoicing for interventions. You will manage the flow of communication between the customer and the installer from start to finish. * Regional Team Support: Act as a reliable backup for colleagues covering other regions to ensure continuous service levels across the business. * Data Management: Utilize Salesforce to track appointment status, update customer records, and maintain the integrity of our installation data. Experience & Qualifications * Soft Skills: You are a team player who can also work independently. You are highly organized, resilient under pressure, and possess a flexible mindset. * Languages: Professional fluency in French (speaking and writing) is mandatory, combined with a good working knowledge of English. * Tech Stack: Proficiency in general office tools. Knowledge of Salesforce is a significant plus. * Industry Affinity: Prior experience or a strong interest in the transport and logistics sector is highly valued. * Education: Bachelor's degree in Administration, Logistics, or a related field (or equivalent through experience). Benefits The company offers a comprehensive package to regular, full-time employees in Belgium: * Salary :42000 gross/year * Time Off: 20 statutory days + 12 ADV days (32 days total) + 1 Global Day of Service. * Allowances: Monthly meal vouchers (€7.50/day), Home Working Allowance, Internet Allowance, and Ecocheques (€250). * Insurance: Comprehensive Medical (DKV) and Pension & Life Insurance (Baloise). * Growth: Opportunities for career development within an international, fast-growing IoT leader.