Guest Experience Training Associate

We are searching for teammates to assist with our “CLICK! With Your Guests” certification (training) events that revolve around the organization’s key service values: Communicate Courteously, Listen to Learn, Initiate Immediately, Create Connections, and Know Your Stuff.

As an associate, you will perform a key role in supporting our award-winning Guest Relations Team as we strive to be the most Fan-centric organization in professional sports. In addition you will assist with training & development, game nights, and administrative support.

In this role you will

Training & Development

• Provide logistical support in preparation and execution of training certification events
• Serve as event engagement ambassador including, set-up of the training environment, welcoming event attendees, distribution of certification items and modeling the “CLICK! With Your Guests” approach to hospitality members
• Coordinate training materials and maintain inventory of training supplies
• Organize training storage closet, maintain sanitation and hygiene standards throughout training spaces and keep inventory up-to-date
• Develop solid understanding of the “CLICK! With Your Guests” certification content
• Be available to work weekdays, as well as evenings for Oklahoma City Thunder home games

Game Nights

• Serve as a knowledgeable guide at the Paycom Center, equipped to answer questions regarding arena policies and procedures, premium spaces, Fan activation, and wayfinding
• Work closely with Paycom Center, Thunder, and third-party vendor staff to resolve issues
• Help with the setup, organization of promotional materials and resolution items, and breakdown of the Fan Information Booth

Administrative Support

• Offer administrative and logistical support to the department as necessary in the office
• Provide coverage for our front desk, answering phones and greeting guests in our corporate office
• Maintain confidentiality and professionalism when working at the front desk in the corporate office
• Other duties as assigned

What you’ll bring to the role

• Minimum age requirement, 18 years
• Committed to provide outstanding hospitality through professional and courteous interactions
• Strong communication and listening skills
• Comfortable speaking with people from all demographics in public settings
• Organized, attentive to details, and possess excellent work ethic in a fast-paced environment
• Able to work 90% of all scheduled training events and, on occasion, work on short notice (within 48 hours)

Additional details

This is a seasonal part-time, hourly position reporting to the Guest Experience Training and Development Coordinator. The work schedule will include 6-20 hours per week. The work schedule requires 16-30 hours per week and includes office hours, events, and game night responsibilities during evenings, weekends, and holidays. The primary work location will be the Paycom Center in downtown Oklahoma City. Additionally, there will be training sessions, each lasting approximately 4 hours, as well as office hours scheduled as needed. Physical requirements of the job may include lifting of up to 50 pounds, and working in the presence of loud in-arena noise and flashing lights.

The Thunder recognizes that teams with a variety of backgrounds, perspectives and skills make a stronger company. As an Equal Opportunity Employer, the Thunder organization considers applicants fairly on the basis of qualifications, experience and business needs and provides equal opportunity regardless of race, color, age, sex, ancestry, ethnicity, national origin, religion, veteran status, marital status, pregnancy, disability, gender identity, sexual orientation, or any other legally protected status. Applicants are considered regardless of past legal system involvement, based upon the needs of the role, nature of and recency of legal history. The Thunder is committed to a welcoming and inclusive environment for all employees through its RAVE culture – Respect and Value Everyone.