Customer Care Manager - State Farm Agent Team Member

Customer Care Manager - State Farm Agent Team Member

Full Time in Denver - CO

• 401(k) matching
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

Customer Care Manager – In-Office

Bill Knight State Farm Agency

Job Type Full-Time

Location In-Office | Denver

Serve Your Community. Build Relationships. Grow a Career with Purpose.

The Bill Knight State Farm Agency is seeking a Customer Care Manager who is calm under pressure, deeply service-oriented, and passionate about helping people when they need it most. This is an in-office role for someone who takes pride in providing outstanding customer support while building trusted, long‑term relationships within the community.

This position is ideal for a professional who listens first, communicates clearly, and can confidently guide customers through questions, changes, or challenging situations. While the role is service‑focused, the ability to identify appropriate in‑book sales opportunities during customer interactions is an important part of long‑term success.

This role is licensing‑contingent. Candidates must obtain Property & Casualty and Life & Health insurance licenses. Full licensing support is provided, and candidates will begin formal in‑office training once the Property & Casualty license is obtained.

What You’ll Do

• Serve as a primary in‑office point of contact for customers
• Manage daily customer inquiries and service requests with professionalism and empathy
• Assist with policy updates, billing questions, endorsements, and basic policy reviews
• Support customers through the claims process and follow up as needed
• Coordinate communication with team members to ensure smooth workflows
• Maintain accurate documentation of customer interactions and service activity
• Identify in‑book sales opportunities when they align with customer needs
• Support community engagement and outreach initiatives

What We’re Looking For

• Strong communication, organization, and relationship‑building skills
• Compassionate, calm demeanor—especially during high‑stress situations
• Ability to manage multiple priorities with attention to detail
• Service‑first mindset with the ability to guide customers confidently
• Willingness to obtain Property & Casualty and Life & Health licenses (full training, guidance, and support provided)
• Prior customer service, office support, or administrative experience preferred
• Professional, dependable, and team‑oriented work style

What We Offer

• Competitive base salary with performance‑based incentives
• Full support through the insurance licensing process
• Structured in‑office training after Property & Casualty license is obtained
• Supportive, community‑focused agency culture
• Opportunities for growth and internal advancement
• A meaningful career helping individuals and families protect what matters most

Compensation $55,000.00 - $65,000.00 per year

Ready to Join a Service-Driven Local Agency?

If you’re someone people trust in difficult moments and you want a career where your work truly makes a difference, we’d love to meet you.

Apply today to join the Bill Knight State Farm Agency.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none